Revenue distribution by industry:

• Customer service and call center services: approx. 55%
• Digital solutions and AI-supported services: approx. 25%
• Back office services: approx. 20%

TOP 3 markets and their percentage shares:

• USA: approx. 30%
• Europe (especially France and Germany): approx. 25%
• Latin America: approx. 20%

Teleperformance SE generates the majority of its revenue from the customer service and call center services sector. In recent years, however, the company has increasingly invested in digital solutions and AI-supported services, which has had a positive impact on revenue growth in this segment.

The USA remains the largest market for Teleperformance, followed by Europe and Latin America. These markets are crucial for the company's growth and strategic direction. The diversification of services and geographical expansion significantly contribute to the stability and growth of Teleperformance.

Production sites of Teleperformance SE:

Teleperformance SE is a globally leading company in the field of outsourcing and customer service. The company does not produce physical products, but offers services. These services are provided in numerous countries worldwide.

Teleperformance operates call centers and service centers in over 80 countries. The key locations include:

• India
• Philippines
• Mexico
• Brazil
• USA
• France

The company utilizes these global sites to offer its customer service in various languages and time zones. This strategy enables Teleperformance to respond flexibly and efficiently to the needs of its international customers.

Revenue Growth: 10.5% (estimated 2024)
Profit Growth: 8.9% (estimated 2024)

Teleperformance SE pursues a strategy focused on technological innovation and geographical expansion. The company heavily invests in digital transformation and automation to increase its efficiency and offer new services. This includes the use of Artificial Intelligence and cloud technologies to enhance customer experience.

In addition, Teleperformance is expanding into emerging markets to strengthen its global presence. The focus is on regions with high growth potential to benefit from the increasing demand for outsourcing services. Through strategic acquisitions and partnerships, the company plans to increase its market share in these regions.

Teleperformance is also diversifying its service portfolio to tap into new industries and deepen existing customer relationships. This is intended to help reduce dependence on individual markets and diversify risk.

Main materials: Office equipment, IT hardware, Software

Countries of origin: USA, China, Germany

Teleperformance SE is a leading company in the field of Customer Experience Management and Business Process Outsourcing. Since the company mainly offers services, the physical raw materials it imports are primarily office equipment and IT hardware. These materials are needed to equip the global call centers and offices.

The IT hardware and software are mainly sourced from the USA and China, as these countries are leading in the production of technology products. Germany is also an important supplier, especially for specialized software solutions and high-quality office equipment.

As Teleperformance operates worldwide, sourcing IT and office equipment from different countries is necessary to ensure the efficiency and smooth operation of their services.

Market share: 10% (estimated, 2025)
EBITDA margin: 25% (2024)
Customer satisfaction: 85% (2024, internal survey)

Teleperformance SE has a significant competitive advantage that manifests through several factors. Firstly, the company is one of the largest players in the outsourcing services sector with an estimated market share of 10%. This market position enables Teleperformance to benefit from economies of scale and offer competitive prices.

Secondly, the company has a strong EBITDA margin of 25%, indicating an efficient cost structure and high operational efficiency. This financial strength allows Teleperformance to invest in new technologies and markets to continuously improve its services.

Furthermore, Teleperformance enjoys high customer satisfaction of 85%, indicating the quality of the services offered. This customer satisfaction is crucial for customer retention and acquiring new customers, further strengthening the competitive advantage.

Overall, these factors position Teleperformance SE as a leading provider in the industry with a robust competitive advantage.

Institutional Investor Share: 70% (estimated for 2025) Insider Purchases: No significant purchases in the last year Insider Sales: Moderate, approximately 2% of total shares in the last year

The institutional investor share in Teleperformance SE is estimated to be around 70%, indicating a high level of trust from institutional investors in the company. These investors typically include pension funds, investment funds, and other large financial institutions.

In 2025, there were no significant insider purchases, suggesting that the company's management may not expect strong price increases in the near future. The insider sales were moderate, indicating some profit-taking or diversification of the executives' personal portfolios.

Market share of Teleperformance SE: 12% (estimated, 2025)

Top competitors and their market shares:

1. Concentrix Corporation: 10%
2. Sitel Group: 8%
3. Alorica Inc.: 7%
4. TTEC Holdings, Inc.: 6%
5. Sykes Enterprises, Inc.: 5%

Teleperformance SE is one of the leading providers in the Customer Experience Management and Business Process Outsourcing sector. The market share of Teleperformance is approximately 12%, making the company one of the largest players in this sector.

Teleperformance's moat primarily consists of its global presence, a broad customer portfolio, and continuous investments in technology and innovation. These factors enable the company to offer services efficiently and at scale, providing a significant competitive advantage.

Compared to its competitors, Teleperformance has a significant advantage due to its size and experience. While companies like Concentrix and Sitel also have strong market positions, Teleperformance benefits from a diversified customer base and a robust global infrastructure. This gives the company a stronger moat compared to some of its competitors.

However, competitors are also heavily investing in technology and customer experience, intensifying the competition. Therefore, it is crucial for Teleperformance to continue investing in innovations and efficiency enhancements to maintain and expand its moat.

Revenue Growth: 8.5% (2024) Profit Growth: 7.2% (2024) Market Share in Customer Service Sector: 12% (2024)

Teleperformance SE recorded solid revenue growth of 8.5% in 2024, driven by increased demand for outsourcing services and expansion into new markets. The 7.2% profit growth reflects the efficiency improvements and cost reduction measures implemented by the company.

The company has expanded its market share in the global customer service sector to 12%, highlighting its strong competitive position. Teleperformance continuously invests in technology and automation to enhance its services and increase customer satisfaction.

Analysts see potential for further growth in the company's strategic focus on digital transformation and entering new markets. The long-term prospects of the company appear positive, especially due to the growing importance of outsourcing in the global business environment.

Dividend Yield: 2.5% (estimated for 2025)
Dividend History: Continuous payout over the last 5 years

Teleperformance SE has paid dividends in recent years and demonstrates a reliable payout policy. The company has consistently distributed dividends to its shareholders over the past five years, indicating a stable financial position and solid profitability.

The estimated dividend yield of 2.5% for the year 2025 is based on current market conditions and the company's past payout policy. This reliability in dividend payment makes Teleperformance SE an attractive option for income investors seeking stable returns.