Kyndryl Holdings, Inc. provides mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world’s largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. The company has a long track record of helping enterprises navigate major technological changes, particularly by enabli...
Kyndryl Holdings, Inc. provides mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world’s largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. The company has a long track record of helping enterprises navigate major technological changes, particularly by enabling its customers to focus on the core aspects of their businesses during these shifts while trusting it with their most critical systems.
The company provides engineering talent, operating solutions, and insights derived from its knowledge and data around IT systems. This enables the company to deliver advisory, implementation, and managed services at scale across technology infrastructures that allow its customers to de-risk and realize the full value of their digital transformations. It does this while embracing new technologies and solutions, continually expanding its skills and capabilities, as it helps advance the vital systems that power progress for its customers. The company delivers technology services capabilities, insights, and depth of expertise to modernize and manage IT environments based on its customers’ unique needs. It offers services across domains, such as cloud services, core enterprise and zCloud services, applications, data and artificial intelligence (AI) services, digital workplace services, security and resiliency services, and network and edge services, as it continues to support its customers through technological change. The company's services enable it to modernize and manage cloud and on-premises environments as one for its customers, enabling them to scale seamlessly.
To deliver these services, the company relies on its team of tens of thousands of skilled practitioners. Since its large and diversified customer base operates in multiple industries and geographies, the company utilizes a flexible labor and delivery model with a balanced mix of global and local talent as needed to meet customer-specific needs, regulatory requirements, and data protection and labor laws. Its employees leverage their deep engineering expertise and extensive experience operating complex and heterogeneous technology environments to drive service quality, intellectual property development, and long-term trusted customer relationships.
The company partners with a broad ecosystem, including a wide range of hyperscale cloud providers, system integrators, independent software vendors, and technology vendors from startups to market leaders. This enables it to serve its customers with contemporary technology capabilities that best fit their needs and open new avenues for growth. This is all underpinned by the company's ability to integrate and operate mission-critical technology at scale using deep engineering expertise and intellectual property.
Services
The company provides advisory, implementation, and managed services in and across a range of technology domains to help its customers manage and modernize enterprise IT environments in the support of their business and transformation objectives. Its services are differentiated based on its expertise, quality of service, innovation, and intellectual property and data around IT patterns across customers in the following domains:
Cloud Services: The company designs, builds, and provides managed services for its customers’ multi-cloud environments. It applies a mix of skilled practitioners, intelligent automation, and modern service management principles of Site Reliability Engineering, AI for IT operations (AIOps), Infrastructure as Code, and DevOps. The company helps enterprises optimize their use of hyperscale cloud providers in a unified environment, seamlessly integrating services delivered by independent software vendors (ISVs), large public cloud providers, internal platforms, and other technologies.
Core Enterprise & zCloud Services: The company establishes and operates modern technology infrastructure on behalf of enterprise customers to enable their current and future growth and profitability objectives, whether they want to modernize their existing infrastructure, integrate their existing infrastructure with hyperscale cloud providers, or migrate to a new platform. It supports a range of enterprise architectures, including mainframe environments, distributed computing, enterprise networks, and storage environments.
Application, Data & AI Services: The company provides end-to-end enterprise data services, including data transformation, data architecture and management, data governance and compliance, and data migration. It supports chief digital officers, chief information officers (CIOs), and chief technology officers (CTOs) in governing the vast quantities of enterprise data across internal and external sources to drive their digital strategies, transactions, and business objectives, and to enable the implementation of AI and generative AI tools, while maintaining security, ethical standards, and compliance with country-specific data protection regulations. The company provides services to design, build, manage, and automate the IT environments for enterprise applications as they migrate to the cloud. Its services help CIOs and CTOs unlock the full value of leading third-party enterprise resource planning systems (e.g., Oracle and SAP) and packaged applications through the use of AI and software-defined technologies.
Digital Workplace Services: The company’s digital workplace services provide the technology infrastructure, mobility, security, and access solutions to support a global workforce that is constantly evolving. Its services include enterprise mobility solutions that provide users with the ability to work seamlessly across environments and locations.
Security & Resiliency Services: The company provides comprehensive enterprise cybersecurity services for chief information security officers (CISOs) and chief risk officers, including insights, protection, detection, response, and recovery to support the security of its customers’ hybrid IT estates, data, and operations. Concurrently, it provides resiliency services that include a mix of business continuity planning and cloud-based disaster recovery capabilities, composed of experts, digital tools, automation, and failover environments. These services allow its customers to operate without issue or disruption in response to attacks, outages, natural disasters, and geopolitical events.
Network & Edge Services: The company provides network and edge services to help customers meet their technological and commercial requirements for connectivity and compute across their digital environments. Its strategy and assessment services help evaluate customers’ network needs for their multi-cloud environments, while its network transformation and managed services allow customers to realize the benefits of the latest software-defined network technologies and wireless technologies. The company delivers these services with a proprietary framework and architecture coupled with proof of concepts to then implement and manage enterprise networks with the appropriate economics.
The company’s advisory and implementation services are branded as Kyndryl Consult and span all six of the practices described above. In the area of AI and generative AI, it both applies AI and machine learning to deliver services through its Kyndryl Bridge operating platform and enables its customers to deploy AI and generative AI solutions through its data architecture, data governance, network, security, applications, and AI services.
Strategies
The company’s strategy is centered on its ability to build and enrich trusted relationships with customers and technology partners, differentiating Kyndryl through its proven ability to create and deploy scale-derived intellectual property, provide mission-critical expertise across industries, and partner with a broad ecosystem of leading technology providers for contemporary capabilities that best suit customers’ needs. The company regularly introduces new capabilities with these technology providers, including strategic relationships with Amazon Web Services, Google Cloud, and Microsoft announced since its Spin-off. It has a strong and long-standing foundation developed by governing and managing complex technology environments, including a range of third-party technologies (e.g., Cisco, Dell, Dynatrace, HPE, NVIDIA, Oracle, Palo Alto Networks, Red Hat, Rubrik, SAP, ServiceNow, and VMware). Through these alliances, the company continues to develop more services to expand the role it plays with existing customers and to access new customers and markets.
The company has a long track record of running customers’ technology environments, enabling them to focus on other aspects of their businesses. Given the nature of the work it does, the company has a unique perspective on the operating paradigms that enable the high-quality technology environments that its customers have come to rely on for their most critical systems. This position enables the company to meet customers where they are in their unique digital transformations, work alongside them to take them where they want to be, and in turn enable them to realize the full, at-scale value of that progression. Underpinning all of this are its intellectual property, mission-critical expertise across industries, and a broad ecosystem of technology alliances.
The company is investing to position itself at the forefront of developing and innovating the services and operating paradigms for the evolution and integration of mission-critical technology, further expanding its existing intellectual property in differentiated areas. Its depth of experience implementing and operating complex architectures across technology sets has yielded valuable experience and intellectual property. The company holds approximately 3,000 patents that relate to various areas of running complex technology environments, including patents related to multi-cloud management, orchestration, integrated monitoring, issue triage and resolution, and other areas that enable quality of service.
As an independent entity, the company has embraced a broad ecosystem of strategic partnerships with a wider set of technology and services companies. It is investing in an ecosystem of technology providers and corresponding skill sets that are increasingly relevant as enterprises digitize and transform their business models, building on its existing base of certifications across many market-leading technologies. In parallel, the company is extending its operating, governance, and compliance models to this broader set of technologies to integrate and provide end-to-end capabilities for its customers as they digitize and evolve their environments.
The company is increasingly serving customers through its Kyndryl Bridge platform – an AI-powered open integration platform that leverages Kyndryl’s core strengths, data-driven insights, and expertise to create an uninterrupted path between digital business and the technology that delivers it. It couples its technology governance and capabilities from its ecosystem partners for ease of use and scalability, tailored to the needs of specific customer segments. The company focuses on building and maintaining world-class teams, developing aligned intellectual property and automation, and leveraging its ecosystem of technology alliance partners.
The company’s global teams are leveraging its partnerships with leading technology vendors, further strengthening the automation it deploys in delivering its services, and addressing elements of its business.
The company leverages its relationships with key hyperscale cloud providers and other leading technology vendors to expand its cloud and other offerings in the market and the range of technology solutions it can offer to, and implement for, its customers. It maintains business alliances with Amazon Web Services, Cisco, Dell, Dynatrace, Google Cloud, HPE, Microsoft, NVIDIA, Oracle, Palo Alto Networks, Red Hat, Rubrik, SAP, ServiceNow, and VMware, among others. The company continues to expand the cloud-related capabilities it offers to customers and holds tens of thousands of hyperscale cloud provider certifications.
The company’s expanded use of Kyndryl Bridge, automation, and other technology tools allows it to further strengthen the quality of services it delivers to its customers, drive efficiency in its operations, and redeploy professionals in its organization to serve new revenue streams and backfill attrition. Its increased use of automation and AI within its delivery operations helps to reduce costs across the entire organization. The company is addressing elements of its business with substandard margins. It has been working to transform the profitability of certain revenue streams that represent a meaningful portion of its business. For instance, it is frequently expanding the scope of customer relationships by adding higher-value services and leveraging its ecosystem partners’ capabilities. The company also maintains a Code of Conduct for directors, executive officers, and employees, which summarizes its policies addressing anti-harassment, anti-discrimination, retaliation prevention, physical security and cybersecurity, confidentiality and data privacy, and prevention of fraud, waste, and abuse.
Customers
The company’s customer relationships across a broad range of industries demonstrate the deep level of trust that it has earned and the role it plays as a partner that provides technical expertise, insight, and intellectual property to solve customer challenges. It is the trusted advisor and partner to thousands of customers worldwide, in technology-intensive and often highly regulated environments, managing mission-critical technology environments across a wide range of industries.
Approximately 44 percent of the company’s revenue is derived from companies in the financial services industry, where it serves hundreds of global, multinational, and regional banks, insurance companies, mutual fund complexes, credit card and transaction processors, and providers of other financial services.
Fifteen percent of the company’s revenue is generated from the industrial sector, which includes some of the largest automotive manufacturers in the world.
Thirteen percent of the company’s revenue is generated from healthcare companies and the public sector.
Thirteen percent of the company’s revenue is generated from technology, media, and telecom companies.
Fifteen percent of the company’s revenue is from retail, travel, and other companies.
Within these sectors, the company’s revenues are diversified across a broad set of customers. In fiscal year 2025, its five largest customers accounted for approximately 8% of its revenue. The U.S. federal government accounted for less than one-half of one percent of its revenue.
As companies look to modernize their technology estates, they often face a key impediment because of the skills and expertise needed to realize their transformations. This, in part, is brought on by the increasing complexity of enterprise environments, the incorporation of new technologies, and the deployment of different operating models. While many companies have strengthened their technology teams, they have also encountered difficulties in sourcing the breadth of expertise needed for their environments and leveraged service providers to address their needs. Companies will benefit from selecting service providers that have greater insight into their environments and needs, which advantages partners like Kyndryl, who have industry-leading scale and long-standing customer relationships.
Sales and Marketing
The company’s customer engagement and brand positioning are focused on deepening its existing customer relationships, attracting and winning new customers, and creating an ecosystem built on go-to-market relationships with leading cloud and other technology providers, advisors, and integrators to offer best-in-class advisory, implementation, and managed services tailored to each existing and new customer’s environment and requirements.
Customer-Centric Account Approach: The company has dedicated account coverage teams within its global operating structure. The teams leverage its intellectual capital and tools underpinned by insights and proven practices derived from operating at scale. Senior account leaders orchestrate the teams and have end-to-end accountability from sale to delivery for customers. They tailor the full suite of the company’s services to customers’ needs to deliver value and business outcomes across a wide range of technology environments. Account leaders are supported by dedicated, multi-disciplinary technical sales, delivery, and consulting teams, as well as by shared services teams, to support an effective and efficient engagement. This account coverage model ensures consistent and reliable delivery of services for its existing relationships over the lifetime of current and renewal contracts. In addition, the model supports the potential expansion of existing relationships based on the company’s deep industry perspective and expertise and knowledge of customers’ unique needs. Finally, this account-based model seeks to build and expand existing relationships with line-of-business buyers, as they have become critical decision-makers working alongside the company’s customers.
Customer Growth and New Customer Acquisition: In line with its customer-centric approach, the company is focused on co-creating and innovating with customers to advance and deepen its relationships. It leverages its broad base of expertise, capabilities, and partners to prototype, test, and develop innovative solutions across various approaches and technologies. Additionally, the company offers Kyndryl Consult capabilities in advisory, implementation, and transformation services to help customers enhance and evolve their technology environments. It deploys its talent, thought leadership, proven practices, intellectual capital, and partnership ecosystem as part of its project engagements to mature them into longer-tail managed services opportunities. In addition, the company attracts and develops new customers across the globe via account-based marketing, insights derived from operating at scale, and direct sales teams with years of sector-specific experience and proven practices to generate unique insights for customers. As it gains new customers, the company applies its account coverage model to expand its relationships and footprint over time.
Partnership and Alliance Ecosystem: The company is continuing to enhance and develop strategic partnerships with companies in the ecosystems most relevant to its customers’ digital transformations. This includes building new routes to market across these ecosystems to serve as a multiplier, enabling the company to expand its business via partners such as public cloud providers, ISVs, technology providers, system integrators, business consulting firms, and business services providers. These relationships bring value to the company’s customers through broader access to best-in-class solutions that are tailored for their unique technology environments and digital journeys. The company has several key partnerships, including with Amazon Web Services, Cisco, Dell, Dynatrace, Google Cloud, HPE, Microsoft, NVIDIA, Oracle, Palo Alto Networks, Red Hat, Rubrik, SAP, ServiceNow, and VMware that accelerate broader market participation, joint solution development, and investment in skills and certification enhancements for Kyndryl. The company has established dedicated teams to support its key alliance partners and will continue to co-create and co-market with them to deliver value to their mutual customers, driving differentiation in the market with industry-leading technology and Kyndryl services.
Research and Development
The company’s total research, development and engineering costs were $49 million for the year ended March 31, 2025.
History
Kyndryl Holdings, Inc. was incorporated in 2020.
