CCC Intelligent Solutions Holdings Inc. (CCC) operates as a software as a service (SaaS) company for the property and casualty insurance economy in the United States and China.
CCC cloud technology connects more than 35,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. The company’s business has been built upon two foundational pillars: automotive insurance claims and automotive collision repair. For decades, the company delivers leading software solution...
CCC Intelligent Solutions Holdings Inc. (CCC) operates as a software as a service (SaaS) company for the property and casualty insurance economy in the United States and China.
CCC cloud technology connects more than 35,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. The company’s business has been built upon two foundational pillars: automotive insurance claims and automotive collision repair. For decades, the company delivers leading software solutions to both the insurance and repair industries, including pioneering Direct Repair Programs (DRP) in the United States (U.S.).
The company has become a leading insurance and repair SaaS provider in the U.S. by increasing the depth and breadth of its SaaS offerings over many years. The company’s insurance solutions help insurance carriers manage mission-critical workflows across the claim’s lifecycle, while building intelligent experiences for their customers. The company’s software integrates seamlessly with both legacy and modern systems and enables insurers to rapidly innovate on its platform. The company’s repair solutions help collision repair facilities achieve better performance throughout the collision repair cycle by digitizing processes to drive business growth, streamline operations, and improve repair quality. The company has more than 300 insurers on its network, connecting with more than 30,500 repair facilities through its multi-tenant cloud platform.
The company's platform is designed to solve the many-to-many problem faced by the insurance economy. There are numerous internally and externally developed insurance software solutions in the market, with the vast majority of applications focused on insurance-only use cases, and not on serving the broader insurance ecosystem. The company has prioritized building a leading network around its automotive insurance and collision repair pillars to further digitize interactions and maximize value for its customers. The company has tens of thousands of companies on its platform that participate in the insurance economy, including insurers, repairers, parts suppliers, and automotive manufacturers. The company's solutions create value for each of these parties by enabling them to connect to its vast network, to collaborate with other companies, streamline operations, and reduce processing costs, as well as dollars lost through claims management inefficiencies or claims leakage. Expanding the company's platform has added new layers of network effects, further accelerating the adoption of its software solutions.
The company’s artificial intelligence (AI) solutions streamline existing insurance and repair processes, including vehicle damage detection, claim triage, claim handling, repair estimating, intelligent claim review, and claim subrogation. The company delivers real-world AI with more than 100 U.S. auto insurers and more than 10,000 U.S. collision repairers actively using AI-powered solutions in production environments.
One of the primary obstacles facing the insurance economy is increasing complexity, which is driven by technological advancements, supply-chain disruption, social inflation, medical inflation, and Internet-of-Things (IoT) data. The company's technology investments are focused on digitizing complex processes and interactions across its ecosystem.
While the company's position in the insurance economy is grounded in the automotive insurance sector, the largest Property & Casualty (P&C) insurance sector in the U.S., representing nearly half of P&C Direct Written Premiums (DWP). The company's customers are increasingly looking for CCC to expand its solutions to other parts of their business, where they can benefit from its technology, service, and partnership. In response, the company is investing in new solutions that will enable it to digitize the entire automotive claims lifecycle, and over time expand into adjacencies, including other insurance lines. For example, the company's acquisition of EvolutionIQ, Inc (EvolutionIQ) in January 2025 added claims solutions in disability and workers’ compensation insurance lines to its solution suite.
The company has strong customer relationships in the end-markets it serves, and these relationships are a key component of its success, given the long-term nature of its contracts, and the interconnectedness of its network. The company has customer agreements with more than 300 insurers, (including carriers, self-insurers, and other entities processing insurance claims), including 26 of the top 30 automotive insurance carriers in the U.S., based on DWP, as well as hundreds of regional carriers. The company has more than 35,000 total customers, including more than 30,500 automotive collision repair facilities, (include repairers, and other entities that estimate damaged vehicles), more than 5,500 parts suppliers, 12 of the top 15 automotive manufacturers, based on new vehicle sales, and numerous other companies that participate in the insurance economy.
Growth Strategy
The key components of the company’s strategy are growing its customer base; deepening relationships with existing customers; expanding the breadth of its solutions; broadening its network ecosystem; growing its geographic footprint; and pursuing acquisitions.
Solutions
The company provides an integrated suite of software applications built on its cloud platform to serve the insurance economy, including insurance, repair, and other end-markets. Its SaaS solutions are sold individually or in packages, depending on the specific solution, and end-market.
CCC Insurance Solutions
CCC’s solutions help insurers digitize processes, from customer intake to claim resolution, while building intelligent experiences for their customers. Many of its solutions leverage the power of the CCC network by facilitating ecosystem interactions required to complete insurer processes. All of the company's insurance solutions are cloud-based SaaS solutions that power critical carrier workflows. Its insurance solutions represent approximately 48% of its 2024 total revenues, with 93% of that representing software revenue, and 7% representing other revenue. The company's key insurance solutions include:
CCC Workflow: The company's suite of workflow tools supports end-to-end digital insurance workflows, from customer intake to claim resolution. Its solutions enable mobile experiences, modern communications, configurable workflows, and network integrations, all while empowering insurers to seamlessly customize and configure solutions to meet unique business needs. The company's solutions support critical claims processes, including claims documentation, photo capture, repair scheduling, and two-way text communications. Its workflow solutions leverage sophisticated rules engines and AI to automate and customize routing, review, and approval processes. For example, CCC Intelligent Reinspection, launched in 2024, expands the capabilities of workflow review processes by leveraging AI to identify priority claims for repair estimate reinspection, and providing reason codes based on insurer rules. The company's network management capability powers insurance DRPs, enabling insurers to seamlessly connect and collaborate with repair facilities and other companies to provide accurate and timely information about a claim flow from the right party at the right time.
CCC Estimating: The company's insurance automotive repair estimating solution is built on CCC’s proprietary estimating database, which has been cultivated for decades to deliver best-in-class repair estimating data and decision making. CCC estimating innovations have enabled virtual inspections using consumer photos, integrated into CCC’s portal. Estimates are further automated by AI that combines machine learning and estimating logic to predict repair requirements, suggest estimate lines, and generate fast baseline estimates. The company's Estimate – STP solution takes estimate automation to the next level by combining AI, digital workflows, data, and partner connections to automatically initiate and populate detailed estimates within seconds. The outcome is actionable estimates with line-level detail, including parts, labor operations and hours, and taxes. The company's estimating solutions accelerate auto physical damage estimation to reduce costs and cycle time for its customers.
CCC Total Loss: The company's total loss solutions enable its insurance customers to identify, value, and resolve total loss automotive claims digitally. It delivers valuations representing a vehicle’s fair market value based on CCC’s market-driven valuation methodology, and provides insurers with information to make total loss determinations. The company's Fee Calculator solution enables insurance companies to identify and include certain title, registration, and license plate fees, based on information provided by the insurer.
CCC Casualty: Personal injuries resulting from automotive accidents lead to casualty claims, which require insurers to process medical bills and demand packages for first and third-party claims, respectively. The company's casualty solutions automate and expedite casualty claims processing by applying intelligent rules based on insurer-specific parameters to process casualty claims data quickly, and segment payment-ready bills from those that the insurer wants to review. CCC Negotiation Solutions allows carriers to seamlessly refer medical bills through integrated, third-party supported negotiation services. Negotiation referral results are returned to CCC’s platform, where carriers can apply adjustments and finalize casualty claim evaluations. The company's tools and services modernize a manual, paper-burdened system with a comprehensive, configurable experience to help insurers make timely, consistent payments across bill types, and provide analytics dashboards to visualize trends and industry benchmarks.
CCC Subrogation: In subrogation, insurance companies work with one another to resolve claims settlements when a first-party carrier seeks compensation from a third-party carrier whose insured is partially or wholly at fault for a claim paid out to the first-party claimant. The company's outbound subrogation solutions automate subrogation opportunity identification for carriers by applying AI and Natural Language Processing (NLP) to claims data. Its outbound solutions digitize subrogation workflows, including the creation and distribution of demand packages with third-party carriers that include supporting evidence for subrogation claims. CCC Inbound Subrogation applies AI and NLP, along with historical CCC estimate data, to incoming subrogation demands. The company's inbound solution enables insurance carriers to rapidly ingest, respond, and settle demands with other carriers. CCC’s subrogation solutions can apply to multiple lines of insurance, including automotive, property, and workers’ compensation.
CCC Automotive Claim Handling: Claim handling is typically performed by claims adjusters who work closely with insured parties who are experiencing a claim to ensure a timely and accurate claim resolution. CCC First Look can be used by automotive claims adjusters to capture claim information digitally by ingesting photos from various sources, including consumers and salvage providers. AI is applied to validate photos and inform routing and workflow decisions, including determining total loss and casualty potential. Photos and other relevant information can also be shared with partner repair facilities to further expedite claims processing and repair activities.
Disability Claim Handling: CCC’s acquisition of EvolutionIQ in January 2025 adds claim handling solutions for disability insurance lines, including the use of next best action claims guidance for disability insurance. Claims guidance solutions help claims professionals take next best actions to optimize claimant interactions and claim resolution, enabling injured and disabled workers to return to the workforce more quickly. Disability claims adjusters manage hundreds of claims at one time, with each claim consisting of dozens of pages of documents. EvolutionIQ’s claims guidance solutions leverage AI to help uncover insights and guide claims professionals to next best actions for the claims in their queue based on their configurations and rules, in turn improving short-term disability return-to-work rate, short-term to long-term disability conversion, and long-term disability return-to-work rate. In addition, EvolutionIQ offers a medical summarization solution, Medhub, which decodes medical documents, helps insurers more quickly understand claims, and accelerates decisions with AI-driven insights.
Workers’ Compensation Claim Handling: EvolutionIQ’s claims guidance and medical summarization solutions also apply to workers’ compensation insurance lines, allowing workers’ compensation claims adjusters to manage claim duration, facilitate return-to-work, and intercept ineligible claims.
CCC Repair Solutions
CCC’s solutions help automotive collision repairers achieve better repair facility performance, from lead generation through repair completion and payment. The company's platform improves every stage and level of the collision repair cycle, combining key business operations into one solution to drive more business, improve repair quality, simplify operations, and exceed consumer expectations for its collision facility customers. Collision repairers use the company's platform to connect with the industry’s leading network of partners and suppliers across the insurance and repair ecosystem. Its repair solutions represented approximately 44% of its 2024 total revenues, with nearly 100% of that representing software revenue. The company's key repair solutions include:
CCC Estimating: The company's collision repair estimating solution is built on CCC’s proprietary database that enables repair estimate creation while connecting repairers to real-time parts pricing and availability, Original Equipment Manufacturer (OEM) repair procedures, and insurer guidelines. Repairers can capture photos and repair information at the vehicle with CCC Estimating’s mobile application and collaborate on repair estimates digitally with insurance partners. Users have access to the company's network of insurers and their corresponding requirements, which can accelerate estimate reviews and supplemental requests. The company's CCC Build Sheets solution provides collision repairers with detailed vehicle specifications based on the Vehicle Identification Number (VIN), helping them write more complete estimates the first time, and better understand the parts needed for the repair. The Estimating-IQ enhancement incorporates AI into the repair estimating application to provide repairers with a jump start on estimating by applying machine learning to prepopulate estimates with parts and labor operations based on photos of vehicle damage and individual repair facility configurations. The company's estimating solutions help reduce errors and improve cycle time for collision repairers and their partners.
CCC Network Management: The company provides software solutions that power collaboration between repairers and insurers. Its technology facilitates the majority of the automotive insurance Direct Repair Programs (DRP) in the U.S. Participating repairers benefit from the company's connected technology platform that allows them to receive repair assignments and collaborate with partner insurers throughout the repair process, delivering on program metrics that drive their business. The company also provides tools that allow repair Multi Store Operators (MSOs) to manage performance, metrics, and compliance across their repair facility network.
CCC Repair Workflow: Repair workflow is the industry’s leading repair management tool that enhances productivity and simplifies operations for thousands of repair facilities. Repairers can schedule and track vehicle repair status, capture diagnostics data, assign tasks, and manage productivity across their operation. Configurable dashboards provide visibility into performance. Repairers can also streamline repair management by leveraging CCC’s real-time parts ordering platform, selecting parts from multiple vendors through a single shopping cart and invoice. CCC repair workflow solutions also integrate customer interactions. CCC Amplify helps collision repairers build and launch customized websites through the CCC ONE platform, with integrated shop information, to support online presence and lead generation efforts. CCC Engage helps collision repairers attract qualified leads and simplify the estimate process by initiating appointment and estimate creation online. CCC Engage integrates into participating insurer workflows for direct appointment scheduling through insurer channels. CCC’s repair workflow solutions also enable integrated customer-to-shop payments, automatically storing payment records and simplifying reconciliation.
CCC Repair Quality: The company provides advanced solutions to help repairers deliver quality repairs. Its repair procedures provide technicians with a single source for data-driven insights to assist them in conducting thorough, consistent repairs, reducing the need for multiple subscriptions, and enabling access to current OEM guidelines and processes. The company's checklist solutions enable documentation of standard operating procedures and tracking of performance, which allows repair facility managers to identify areas for improvement. CCC Diagnostics is a two-part solution that connects repairers to a network of industry-leading diagnostic service providers and enables repairers to properly document and bill diagnostic operations based on repairer-defined rules. The combined solution simplifies service initiation, documentation, and reporting with integrated functionality that creates transparency for insurers to validate completed service events.
CCC Payroll: CCC repair solutions are expanding to support more of repair facilities' back and business office functions with the launch of CCC Payroll, a new solution designed to streamline payroll management for collision repair shops. Integrated into the CCC ONE platform, CCC Payroll enables shops to track production and labor, and streamline payroll within a single system, simplifying the payroll process from start to finish, and giving employees greater visibility into how their pay is calculated. Labor data from CCC ONE combines with repair order tracking to generate precise, transparent calculations for each staff member, as well as real-time pay tracking via a mobile application.
CCC Ecosystem and Other Solutions
CCC offers enterprise solutions that support multiple customer segments, along with specific solutions tailored to other segments of the insurance ecosystem, including parts suppliers, automotive manufacturers, and diagnostics service providers. These solutions extend the CCC network and create value for companies connecting to its platform to improve business outcomes. Other ecosystem solutions represent approximately 7% of its 2024 total revenue, with 92% of that representing software revenue, and 8% representing other revenue. Some of CCC’s other ecosystem solutions include:
CCC Parts Solutions: The company’s parts platform allows automotive parts wholesale dealers, aftermarket parts suppliers, and parts recyclers to make their inventory available to its collision repair and insurance networks in real-time. Using this platform, participating customers are able to give their parts maximum visibility at the moment when repairers are using CCC software to write their repair estimates. This enables parts providers to display their parts inventory and promotional pricing, while automating order processing, invoicing, and settlement.
CCC Automotive Manufacturer Solutions: The company offers a range of automotive manufacturer solutions that provide access to its network, enable repair quality, and leverage telematics vehicle data to create valuable efficiencies across insurance and repair workflows. CCC OEM Net provides a network management platform to automotive manufacturers, including collaboration tools, repair certification capabilities, and reporting dashboards that empower data-driven management of OEM-certified repair shop networks. The company enables the integration of up-to-date OEM repair methods and diagnostics trouble codes into its platform to give its network of repair facilities and technicians the tools to execute a proper repair. Auto manufacturers also benefit from CCC Parts through analytics and the ability to offer promotional pricing to their shops and dealers.
CCC Diagnostics Service Provider Solutions: The company's repair diagnostics platform allows companies that provide diagnostics, calibration, and programming service solutions to connect to the CCC Diagnostics repair network. Service provider integrations allow repair facilities to capture and document scan information in CCC workfiles, streamlining diagnostics processes. Repairers using the solution can share the results of vehicle scans and calibrations with consumers and participating insurers within CCC Repair Workflow.
CCC Payments: The company's enterprise payments platform enables electronic payment flows via third-party payment processing partners for companies across the Property & Casualty insurance economy. CCC payments functionality is designed to integrate into existing CCC applications, presenting payment information within existing workflows. The solution is initially focused on insurer outbound payments, where it enables payments across lines of business. Recipients of payments only need to enter their payment information once to have it seamlessly deployed across the CCC network, making it easy to activate electronic payments at scale. The company's payments platform reduces administrative costs and cycle time while improving customer satisfaction.
CCC International Solutions
CCC provides insurance claims software to some of the largest automotive insurers in China. Its software solutions are tailored for the Chinese market and include workflow, estimating, audit, and analytics solutions. The company is assessing other international market expansion opportunities by evaluating partnerships and acquisitions of strategic assets. Its international solutions represent approximately 1% of its 2024 total revenue, with 100% of that representing software revenue.
Technology
CCC has been a technology leader in the Property & Casualty (P&C) insurance economy for several decades and has a strong track record of innovation. The company’s solutions are powered by its secure multi-tenant public cloud. The company's cloud architecture creates several benefits for its customers and partners across the insurance economy, including:
Ease of implementation: The company is able to implement solutions rapidly and cost-effectively, with average customer implementations taking less than three months. Implementations are performed by CCC’s service operations and training teams, and rarely require the support of external consultants. The company utilizes an Application Programming Interface (API) framework to integrate with its customers’ existing systems, enabling CCC’s solutions to perform high-value workflows without disrupting existing business processes.
Flexibility: The company's solutions are highly flexible, enabling customers to deploy its software in various ways to meet their needs. For example, its insurer mobile services can be integrated into customer applications via Software Development Kits (SDK), deployed via HTML5, or enabled by API calls. In addition, customers can configure and adjust rules based on business outcomes, which can be deployed in real-time via the CCC cloud.
Innovation: The company invests heavily in R&D and continuously brings new innovative solutions to market. For existing customers with integrations to CCC’s platform, new solutions can be deployed into production environments as soon as configuration and training is complete, enabling its customers to keep up with rapidly changing industry trends and consumer expectations. The company continuously updates and enhances its software, deploying more than 1,900 releases in 2024, with a software release quality success rate averaging more than 96% since 2020.
Security and Quality: CCC’s software suite is provided as SaaS, hosted in multiple geographically diverse hosting locations with data replication between primary hosting locations and secondary locations in near real-time. The company protects its services through a series of layered security controls and services, including but not limited to strong authentication, privileged access controls, malware detection and prevention controls, enhanced threat detection and response, secure application development controls, controls for data at rest and in transmission, threat and prevention testing, a software vulnerability disclosure program, benchmarking, and 24x7 Security Operations Center monitoring.
Availability and Uptime: CCC’s application environment is designed for high availability, utilizing redundant databases, servers, network components, and storage, which maximizes availability through a network architecture designed to compartmentalize web, application, and database layers.
The company's technology infrastructure offers proven performance at enterprise scale and is designed to support the future needs of its industry as data continues to proliferate. As of year-end 2024, it processed more than 375 terabytes of network traffic and executed nearly 5.2 billion database transactions each day. The company has invested in hyperscale infrastructure, enabling it to effectively process and store extremely large amounts of information, photos, videos, and driving data. For example, it receives, processes, and stores nearly 800 million photos each year.
The company's application layer delivers solutions to a base of more than 843,000 registered users. CCC applications power end-to-end customer experiences, digital workflows, AI, network management, and telematics capabilities across the markets it serves. Its AI approach is based on automated deep learning and parallel processing of mathematical models. This comprehensive approach to data science allows the company to continuously improve the accuracy of existing models and release new models that automate time-consuming workloads.
Network integrations across more than 300 insurers, approximately 30,500 repair facilities, the majority of OEMs, and thousands of other ecosystem participants unlock the power of the CCC platform. The company's network creates tremendous value for its customers, is not easily replicated, and sets it apart from other vertical software companies. Today, it enables more than 500 million interface transactions each year.
Research and Development
The company’s research and development expenses totaled $201.5 million, for the year ended December 31, 2024.
Sales and Marketing
CCC's marketing and sales organizations directly engage with decision-makers and industry leaders across the insurance economy to drive software adoption. Its digital marketing provides CCC with a platform to execute highly targeted outreach to tens of thousands of active and prospective clients by customizing communications based on specific client needs or marketplace trends.
The company's sales teams are structured to address the different needs of its markets. For its small and midsize business sales efforts, CCC employs a geographically dispersed account team structure to facilitate in-person demos and direct sales, along with an inside sales team. For larger insurance and automotive clients, CCC combines both enterprise and regional account teams with solutions and consulting services to lead marketing and sales efforts. Custom analysis, pilot programs, and highly consultative account teams drive customer software expansion and adoption.
As a thought leader across the insurance economy, CCC delivers valued data and perspectives to these industries. As the publisher of Crash Course, a robust industry dataset on Auto Physical Damage and Casualty claims trends, CCC engages clients and prospects with custom content, industry analysis, and unique insights. Quarterly reports and trends data underpin its marketing outreach, generating awareness in trade journals, industry presentations, and online publications. CCC collaborates with partners, clients, and thought leaders to market its solutions and expand its network. Clients participate with the company in industry roundtables, including CCC-hosted advisory councils across each of the industries it serves. Additionally, CCC hosts an invitation-only Industry Conference annually.
The company leverages its strategic partnerships and networks to drive sales and market software functionality. Suppliers and clients on the CCC network, including major parts suppliers, diagnostics service providers, insurers, repair facilities, and OEMs, help to market CCC software. These co-marketing efforts expand the company's network and reinforce client value.
Customers
The company has strong customer relationships across the more than 35,000 total customers in the end markets it serves, and these relationships are a key component of its success, given the long-term nature of its contracts and the interconnectedness of its network.
The company has more than 300 total insurance customers (including carriers, self-insurers, and other entities processing insurance claims), in the U S including national and regional carriers. In 2024, its national carrier customers included 26 of the top 30 automotive insurers based on Direct Written Premiums (DWP), with average customer relationships spanning more than 10 years and numerous exclusive arrangements. The company’s national carrier customers represent 23 of the top 30 overall P&C insurers in the U.S. based on DWP. Furthermore, the acquisition of EvolutionIQ in January 2025 added 7 of the top 15 disability insurers to the company's network. The company works with hundreds of regional carriers, and across all its insurance customers, its average contract is approximately three to five years in duration.
The company has approximately 30,500 automotive collision repair customers, including national and regional Multi Store Operators (MSOs), independent repair facilities, and automotive dealers that perform collision repair. It partners with all the national MSOs across the U.S.
In addition to insurance and repair, the company’s customers include approximately 5,500 parts suppliers, 12 of the top 15 automotive manufacturers as of 2024, and other companies that participate in the insurance economy.
Intellectual Property
As of December 31, 2024, the company owned 30 issued U.S. patents, which are scheduled to expire between December 2025 and December 2040, and had 14 patent applications pending for examination in the U.S.
History
CCC Intelligent Solutions Holdings Inc. was founded in 1980.
