Amdocs Limited provides software and services solutions to communications and media companies in North America, Europe and internationally.
The company provides software and services for approximately 400 communications, entertainment and media industry, and other service providers in developed countries and emerging markets.
The company's customers include telecommunications companies in the world (including America Movil, AT&T, Bell Canada, Singtel, Telefonica, Telstra, T-Mobile, Verizon, an...
Amdocs Limited provides software and services solutions to communications and media companies in North America, Europe and internationally.
The company provides software and services for approximately 400 communications, entertainment and media industry, and other service providers in developed countries and emerging markets.
The company's customers include telecommunications companies in the world (including America Movil, AT&T, Bell Canada, Singtel, Telefonica, Telstra, T-Mobile, Verizon, and Vodafone), as well as broadband, mobile and entertainment providers (including Altice USA, Charter, Comcast, DISH, J:COM, Rogers Communications, and Sky), small to midsized communications businesses and mobile virtual network enablers/mobile virtual network operators and providers of media and other services, such as financial services.
The company's software and services, which it develops, implements, and manages, are designed to meet the business imperatives of its customers. Its offerings are based on a product and services mix, using technologies and methodologies, such as cloud and cloud native, microservices, DevSecOps, low-/no-code, edge computing, open source, bimodal operations, Site Reliability Engineering (SRE), open application program interfaces (APIs) and artificial intelligence (AI), generative artificial intelligence (GenAI), and machine learning (ML). As a result, the company’s offerings enable service providers to engage their customers, introduce new products and services, automate service and network operations, monetize connectivity and content, support new business models and generally enhance their understanding of their customers. To fulfill its responsibilities to its customers, the company sometimes engage third-party vendors and system integrators providing complementary products and services, including hardware and software, as well as cloud consumption and related services.
The company maintains development and support facilities worldwide, including Brazil, Canada, Cyprus, India, Ireland, Israel, Mexico, the Philippines, the United Kingdom, and the United States and has operations in North America, Europe, Eurasia, Israel, Latin America, Africa, and the Asia-Pacific region.
Offerings
The company's understanding of its customers' business needs provides the framework for its portfolio of capability-based products and services. The company’s offerings are designed to meet the challenges facing its customers as they roll out 5G networks, fixed wireless access and fiber networks, migrate to the cloud, introduce GenAI solutions and transform into digital service providers within the framework of a hybrid IT environment, which requires them to introduce new cloud-native applications, while operating legacy systems. In 2023, the company released Amdocs CES23, a 5G and cloud-native, microservices-based version of its customer experience suite, which is open and integrated all the way from the network to the end-user experience. In the second quarter of fiscal year 2024, the company released Amdocs CES24, a leading telco-native GenAI-led customer experience suite, spanning business, operations and network domains, and which includes its Customer Engagement Platform, Amdocs Monetization Suite, Amdocs Intelligent Networking Suite, and Amdocs Catalog. CES24’s introduction of CES Copilot, a set of embedded GenAI-driven assistants powered by the amAIz platform, a first-in-class telco-GPT platform, is designed to empower service providers to transform their business across all domains and customer segments, with increased agility, enhanced efficiency, cost-effectiveness, and next-level customer and employee experience.
The Customer Engagement Platform is an Amdocs-Microsoft relationship management (CRM) solution serving both the consumer (B2C) and enterprise (B2B) markets. Alongside the CES Copilot’s natural language processing, sentiment analysis, conversational AI and generative content creation capabilities, this CRM solution leverages the power of Microsoft Dynamics 365 and Azure to deliver unified and omni-channel AI-driven customer journeys. The platform spans the entire customer lifecycle – marketing, commerce, sales, ordering, and customer service – and leverages Amdocs Low-Code Experience Platform for accelerated introduction of new customer experiences, and rapid go-to-market for any product or bundled offering, over any channel, in real time and at scale.
The Amdocs Monetization Suite enables the company’s customers to monetize their broad set of services and offerings, from traditional connectivity, through content and entertainment, to advanced digital services enabled by 5G, edge, cloud, and programmable networks. These solutions enable service providers to leverage new monetizable network elements to introduce new monetization models, as well as new business models (e.g., B2B2x, private mobile networks, and network-as-a-service), aligned with the needs of the integration era and the partner-powered economy.
The Amdocs Intelligent Networking Suite set of solutions provides end-to-end service orchestration, supporting the orchestration of complex services across multiple domains, such as 5G, software-defined networks/network function virtualization (SDN/NFV), cloud, and edge. It leverages CES Copilot’s capabilities around intent recognition, policy optimization, anomaly detection and root cause analysis, and ensures closed-loop, intent-driven, end-to-end network and service lifecycle automation, enhancing the customer service consumption experience and improving service providers’ operational efficiency.
The Amdocs Catalog spans the entire CES24 suite, and its embedded business intelligence combined with Copilot assistance, enables service providers to develop and rapidly go-to-market with innovative services and bundles combining connectivity, content, partner’s digital services, new monetizable elements (e.g., quality of service, slicing, API usage) and physical devices, targeting both consumer and business segments.
The CES24 B2B portfolio enables service providers to serve different customer segments, such as small and medium businesses (SMBs), enterprise, and government customers. CES24 introduces CPQ Pro, the next-generation Configure Price Quote application, designed specifically for communications service providers and infused with GenAI capabilities designed to increase deal-closure ratios, facilitate automation, and accelerate revenue.
The suite also optimizes and automates service provider operations by modernizing their IT and network stacks with cloud-native products built over Amdocs Microservices Management Platform to ensure agility and IT velocity, and with embedded data-driven intelligence powered by the Amdocs AI & Data Platform and the Amdocs amAIz platform to utilize telco-specific GenAI capabilities for various business and operational needs, in a simple, trusted, secured, and cost-effective manner. The company’s AI and data offerings widely span various aspects of the service provider’s business, with detailed use cases embedded within its products and best practices to help service providers become truly data-driven organizations.
The company also offer Amdocs Subscription Marketplace, a SaaS-based platform designed to empower service providers to aggregate and monetize partners in a frictionless way to enable a superior customer experience. The platform includes an expansive network of pre-integrated digital services, ranging from media, gaming, eLearning, sports, and retail to security and business services. The company’s Amdocs connectX, a cloud-native ‘telco-in-a-box’ software-as-a-service platform, is designed for digital telecom brands covering care, commerce, ordering, and monetization needs. The Amdocs eSIM Cloud enables service providers to offer ‘digital SIM’ (eSIM) for any device, download method, and line of business – consumer, enterprise and IoT from Apple, Samsung, Microsoft, Google, and other device manufacturers, while the company mature cybersecurity practices and service help protect and manage enterprises.
The company’s broad portfolio of services capabilities ranges from consulting, experience design, data, cloud, network services, delivery, to quality engineering (testing), operations, systems integration, and content services, across a wide variety of platforms and technologies. The extent and scope of services provided varies from customer to customer, depending on each customer’s unique needs. The company’s services engagements can range in size and scope and include advising customers on business and technical strategy, designing and implementing particular business solutions, managing specific business operations processes, adopting DevSecOps, migrating applications to, and operating them on, the cloud, migrating mainframe systems to the cloud, and orchestrating large-scale transformation projects. The company also provide end-to-end application development and maintenance, from ideation to deployment, managing all steps of the development lifecycle, supporting bi-modal development methodologies, as well as ongoing maintenance.
In addition, the company is generally retained by the customer to provide ongoing services, such as maintenance, enhancement design and development and operational support, or to act as a lead systems integrator for post-production activities that may include interfaces with third-party and legacy systems. The company also provide network deployment and optimization services, supporting the industry’s move to 5G and the cloud. For a substantial number of the company’s customers, the implementation and integration of an initial system has been followed by the sale of additional systems and modules. The company intends to establish long-term maintenance and support contracts with its customers.
The company’s managed services, including those using AI and Related Tools, predictive analytics, and robotic process automation, are designed to enable service providers’ IT and network departments to keep pace with the speed of business requirements as they continue their journey towards zero-touch operations, and provide faster time to market for new services, as well as the cost-effective management of existing offerings. The company’s Cloud Management Platform supports more agile and reliable operations and also includes dedicated tools that automate tasks that would traditionally require various software development skills. It contains a set of advanced technologies, blueprints, automated processes and integrations to external applications to enable its services across many aspects of the IT lifecycle in service provider environments. These services include solution development, quality engineering, cloud migration and operations, FinOps, hyper-automation, governance and more. Managed services provide multi-year, flexible and tailored support, managing IT, business processes and applications services, such as application development and maintenance, operations, IT and infrastructure hosting, cloud operations and in-house developed practices, and legacy modernization.
The company’s quality engineering services are designed to help modernize its customers’ approach to testing. They combine upskilling the company’s customers’ organization, employing its AI-driven test automation platform, and integrating a DevSecOps approach to ensure faster time to market combined with higher product quality. The company support the complete quality engineering spectrum of services, from project-based to enterprise-level engagements, and cover consulting through execution on quality engineering services throughout the entire software development lifecycle and into production. The company’s services in this domain include enabling organizations to scale their testing capabilities with greater speed and accuracy, as well as accelerate operations through continuous quality, integration, optimization of test cases and environment management quality engineering services, and implement next-generation technologies in areas, such as predictive AI, GenAI-assisted, and data quality engineering.
The company’s mobile network services help customers deploy and operate their next-generation networks, from 5G to fiber. Through the company’s end-to-end services, it provides design, engineering, and operations, leading to optimized networks operations to lower costs and enhance the customer experiences. The company’s services are backed by a full suite of network and workflow automation software, helping improve its customers’ time to market with increased efficiency and quality.
The company’s data intelligence services are designed to align with every phase of the data lifecycle, from the initial strategy and architecture to implementation and ongoing management. The company support a range of organizational needs, including digital transformations, mergers and acquisitions, cloud adoption, and the demands of next-generation networks. This support extends to managing AI and analytics use cases, to help the company’s customers effectively integrate AI and GenAI into their broader business strategies.
The company’s cloud services help enterprises to adopt, migrate and operate on the cloud, and include strategy services to help ensure governance and compliance across the organization, as well as engineering services to help customers set up, run and optimize their cloud operations. The company modernize and migrate both Amdocs and non-Amdocs applications and workloads to the cloud, and provide security services to help enterprises enhance their security posture and protect against human error and malicious actors. The company is leveraging its expertise in cloud, cloud data, automation, and processes to help its customers prepare to scale with AI, ML operations and GenAI operations.
The company’s professional services are designed to assist customers in the selection, implementation, operation, management, modernization, and maintenance of their IT, network, and content systems. As a lead systems integrator, the company assume end-to-end responsibility to monitor, manage and deploy the overall development and integration activities of Amdocs and third-party vendors throughout the transformation lifecycle and business-as-usual state. The company also offer integration design and implementation services to help bridge between modern digital channels and a customer’s existing legacy back-end and third-party systems. The company’s unique integration platform as a service solution is built specifically for the challenges of the communications and media industry, enabling modernization with minimal impact on the systems of record and other legacy systems.
The company’s business and top-level technology strategy consulting services cover both Amdocs and non-Amdocs systems. The company’s consultants understand the service provider’s environment and bring with them the experience it accumulated when modernizing its own Amdocs product lines and re-skilling its people to master hybrids of the legacy and the new. The company also provide experts in areas, such as experience design, digital software engineering, and cloud transformation.
The company’s experience design services enable its clients to deepen their engagement with customers and expand into new markets to create new revenue streams. By integrating advanced experience design, outcome-driven innovation in application development, data and technology modernization, and enterprise platform implementation, it deliver solutions that work for its clients’ customers and their business.
The company’s end-to-end content ecosystem delivers accessible and effective solutions for content owners and distributors.
Business Strategy
The key elements of the company's strategy include to focus on the communications and media industry; target industry leaders; grow its customer base by expanding into new markets inside the regions it serves and serving the needs of service providers operating in emerging markets; provide customers with an open, dynamic and cloud-native portfolio to meet key industry trends; lead with innovative technology to better serve its customers; expand its managed services capabilities; and develop and maintain long-term customer relationships.
Sales and Marketing
The company's sales and marketing activities are primarily directed at major communications and media companies. The company interacts with other third parties in its sales activities, including independent sales agents, information systems consultants engaged by customers and system integrators that provide complementary products and services. The company also has value-added reseller agreements with major hardware and software vendors. The company’s sales and marketing activities also support projects with its partner ecosystem in domains, such as digital and consumer experience, media and entertainment, IoT, data intelligence, security and privacy, the cloud and open source. Partner companies include Amazon Web Services, NVIDIA, Microsoft, Intel, Google, Snowflake, Oracle, Redhat, Dell EMC and VMware, Hewlett Packard Enterprise and IBM, Intel, and BMC, as well as start-up companies.
Customers
The company's target market includes service providers in the communications and media industry that require customer experience solutions. It has a global orientation and customers in approximately 90 countries. The company's customers include service providers, such as A1 Bulgaria, Paramount; A1 Telekom Austria Group; Partner; ABN Amro Bank NV; PLDT; Airtel; PPF Telecom Group; Altice France; Proximus; Altice USA; Rogers; América Móvil; Safaricom; AT&T; SES; AT&T Mexico; Singtel; Azercell; Sky Italia; Bank Hapoalim; Sky UK; Beeline; StarHub; Bell Canada; Sunrise; Bharat Sanchar Nigam Limited (BSNL); Telefónica Argentina (Movistar); Botswana Telecommunications Corporation; Telefónica Brasil (Vivo); BT; Telefónica Chile (Movistar); Cable & Wireless; Telefónica Peru (Movistar); Capita; Telenet; Cellcom; Telia Norway; Charter Communications; Telia Sweden; Claro Argentina; Telkom SA; Claro Brasil; Telkomsel; Claro Chile; Telstra; Claro Dominican Republic; TELUS; Claro Puerto Rico; Three Ireland; Colt Technology Services; Three UK; Comcast; Thryv; Consolidated Communications; TIM Brazil; DELTA Fiber; TPG Telecom; Deutsche Telekom; True; Dish; Turner; DTV; T-Mobile; EE; UPC Broadband; Elisa; US Cellular; etisalat by&e; VEON; Far EasTone; Verizon; Fastweb; Virgin Media; Flow; Vodacom; Foxtel; Vodafone Albania; Frontier Communications; Vodafone Czech Republic; Globe Telecom; Vodafone Germany; J:COM; Vodafone Hungary; KT; Vodafone Idea; Kyivstar; Vodafone Ireland; LG Uplus; Vodafone Italy; Liberty Global; Vodafone Romania; Lumen; Vodafone Spain; M1; Vodafone Turkey; Magyar Telekom; Vodafone UK; Maxis; VodafoneZiggo; Melon Digital; Warner Bros; Merto Fibernet; Wind Tre; MGM+; Winity Telecom; MTS; XL Axiata; NTT Infrastructure Network Corporation; Optus; Orange Belgium; Orange Liberia; and Orange Spain.
Competition
The company’s competitive landscape consists of CSG International, Netcracker (a NEC subsidiary), Optiva, Oracle, Pegasystems, Salesforce, SAP, and ServiceNow; Accenture, Cap Gemini, Cognizant, DXC Technology, Infosys, Kyndryl, Tata Consultancy Services, Tech Mahindra, and Wipro; Ciena, Ericsson, Huawei, and Nokia; and Matrixx, Hansen, Aria Systems, Stripe, Zuora, Deluxe Media and iNDEMAND, Slalom, Material+, and Work & Co.
Research and Development
For the year ended September 30, 2024, the company's research and development expense included $360.8 million.
History
Amdocs Limited was founded as a company with limited liability under the laws of the Island of Guernsey in 1982. The company was incorporated in 1988.
