ICICI Bank Limited (ICICI Bank) operates as a diversified financial services group offering a wide range of banking and financial services to corporate and retail customers through a variety of delivery channels.
Apart from banking products and services, the company offers life and general insurance, asset management, securities broking, and private equity products and services through its specialized subsidiaries.
The company’s primary business consists of commercial banking operations for re...
ICICI Bank Limited (ICICI Bank) operates as a diversified financial services group offering a wide range of banking and financial services to corporate and retail customers through a variety of delivery channels.
Apart from banking products and services, the company offers life and general insurance, asset management, securities broking, and private equity products and services through its specialized subsidiaries.
The company’s primary business consists of commercial banking operations for retail and corporate customers. The company’s commercial banking operations for retail customers consist of retail lending, deposit taking, and other fee-based products and services. The company provides a range of commercial banking products and services, including loan products, fee and commission-based products and services, deposit products and foreign exchange and derivatives products to large corporations, middle market companies and small and medium enterprises. The company also offers agricultural and rural banking products. The company earns interest and fee income from its commercial banking operations. The company delivers its products and services through a variety of channels, including bank branches, ATMs, call centers, internet and mobile phones. The company has a network of branches and ATMs, as well as cash recycler machines in India.
The overseas offices of the bank complement the India business centers by providing coverage and service to Non-Resident Indians (‘NRI’) and India-linked businesses. These overseas offices focus on four key pillars, namely (a) the NRI ecosystem serving the Indian diaspora globally for their banking needs in India (including deposits and remittances); (b) the Multinational Corporates (‘MNC’) and Global Capability Centres (‘GCC’) ecosystem, assisting foreign MNCs with setting up offices in India for manufacturing/ services and the Indian MNCs present overseas for their banking requirements; (c) the Institutional ecosystem, capturing fund flows into India through the Foreign Portfolio Investment (‘FPI’) and Foreign Direct Investment (‘FDI’) route and (d) the Trade ecosystem, comprising primarily India-linked cross-border trade transactions. As of March 31, 2025 (year-end fiscal 2025), the company had banking subsidiaries in the United Kingdom and Canada, branches in the United States (New York), Dubai International Finance Centre, Bahrain, Hong Kong, Singapore, China, Offshore Banking Unit located in the Santacruz Electronic Exports Promotion Zone, Mumbai and IFSC Banking Unit, Gandhinagar, Gujarat. At year-end fiscal 2025, the company had representative offices in the United Arab Emirates (Dubai, Abu Dhabi and Sharjah), the United States (Texas and California), Nepal, Bangladesh, Sri Lanka, Malaysia and Indonesia. The company’s subsidiary in the United Kingdom has a branch in Germany.
The company's treasury operations include the maintenance and management of regulatory reserves, proprietary trading in equity and fixed income and a range of foreign exchange and derivatives products and services for corporate customers, such as forward contracts and interest rate and currency swaps.
The company is also engaged in insurance, asset management, securities broking business and private equity fund management through specialized subsidiaries. The company's subsidiaries, ICICI Prudential Life Insurance Company, ICICI Lombard General Insurance Company and ICICI Prudential Asset Management Company limited, provide a wide range of life insurance, general insurance and asset management products respectively.
The company's subsidiary ICICI Securities is engaged in equities underwriting, securities broking and distribution of financial products. The company's subsidiary ICICI Securities Primary Dealership Limited is engaged in underwriting and primary dealership of government securities. The company's private equity fund management subsidiary, ICICI Venture, manages funds that make private equity investments. At March 31, 2024, the bank held 74.7% of the equity shares of its broking subsidiary, ICICI Securities, with the remaining 25.3% of the equity shares held by public shareholders.
Strategy
In fiscal 2025, the company maintained its strategic focus on profitable growth in business within the guardrails of risk and compliance.
The company grew its credit portfolio with a focus on granularity and saw healthy growth across its retail, business banking, and wholesale portfolios. The company continued to focus on holistically serving its clients and their ecosystems. The company sought to maintain and enhance its liability franchise.
The bank continues to emphasize strengthening its operational resilience to facilitate the seamless delivery of services to customers. The company maintains its focus on growing its loan portfolio in a granular manner based on risk and reward, with an emphasis on return of capital and containment of provisions within targeted levels.
The company sees significant opportunities for profitable growth across various sectors of the Indian economy.
Products and Services
Commercial Banking for Retail Customers
The company’s commercial banking operations for retail customers consist of retail lending and deposits, and fee-based products and services like credit, debit and prepaid cards and depositary share accounts.
Retail Lending Activities
The company's retail lending activities include home loans, automobile loans, commercial business loans, personal loans, credit cards, consumer durable goods financing, loans against time deposits and loans against securities.
The company's suite of products and services for retail customers includes savings, investment, credit and protection products, along with payment and transaction banking services. The company's retail portfolio consists largely of secured lending, with growth based on proprietary data and analytics in addition to credit bureau checks. The company's deposit franchise enables it to offer competitive pricing. The company also leverages its existing customer database for sale of key retail asset products through cross-sell and up-sell. The company's underwriting process involves a combination of key variables to assess the cash flow and repayment ability of the customer like income, leverage, customer profile, quality markers, credit bureau data and demographics. The company utilizes multiple data points, including liability and asset relationships, transaction behavior and bureau behavior along with proprietary machine learning and statistical models for making credit decisions.
Home Loans
The company's home loan portfolio includes loans for purchase and construction of homes and by mortgaging residential or commercial properties. The company also offer instant top-up on home loans to existing home loan customers. The company's policies for home loans are based on certain stipulated ratios such as the loan-to-value ratio and the ratio of fixed debt obligations to a borrower's income. The initial repayment term of home loans is 15 to 20 years with payments in the form of equal monthly installments. The credit process includes a cashflow assessment of the borrower, as well as evaluating the property being mortgaged against the legal and technical standards defined at the bank.
The company follows a comprehensive credit appraisal process when offering a loan-against-property. The company also provides loans to customers belonging to economically weaker sections and customers buying homes in the affordable housing segment.
The company’s home loans primarily have floating interest rates linked to the repo rate of the Reserve Bank of India.
The company offers home loan products primarily in India through ICICI Bank and its wholly owned subsidiary, ICICI Home Finance Company Limited. The loan portfolio of the company's housing finance subsidiary includes home loans, loans-against-property and loans to developers among others.
The company’s banking subsidiary in Canada offers residential mortgages in the local market.
Automobile Loans
The company finances the purchase of new and used automobiles. Automobile loans are fixed rate products repayable in equated monthly installments. The interest rate is based on factors, such as bureau score, customer relationship, car segment and tenure of loan, among others, for new automobiles and asset age car segment coupled with product variant like top-up or refinance, for used automobiles.
Commercial Business Loans
The company finances the purchase of commercial vehicles and equipment. Commercial business loans are fixed rate products repayable in equated monthly installments. The company's commercial business customers include individuals to large fleet operators, contractors, as well as hirers.
Personal Loans and Credit Cards
The company also offers unsecured products such as personal loans and credit cards to its customers. Personal loans and credit card receivables have fixed interest rates. The company offers a range of instant personal loans and credit cards that are accessible entirely through its digital channels.
Retail Deposits
The company's retail deposit products include time deposits and savings account deposits. It offers these products and 360 degree solutions across life stages- minor, student, professionals, senior citizen-and to specific customer segments such as high net worth individuals, defense personnel, trusts, start-ups and business owners. The company offers seamless account opening and activation through enhanced system-driven validations to its customers. The company also offers corporate salary account and current account (i.e., checking accounts for businesses) to its large, medium and small enterprise customers.
Fee-Based Products and Services
Through its distribution network, the company offers various products, including Government of India savings bonds, sovereign gold bonds, insurance policies, mutual funds, bullion and public offerings of equity shares and debt securities by Indian companies. The company offers several card-based products, such as credit cards, debit cards, prepaid cards, travel cards and commercial cards. The company also offers foreign exchange products to retail customers, including sale of currency notes and travel cards. It also facilitates retail inward remittances from foreign geographies.
As a depositary participant of the National Securities Depository Limited and Central Depository Services (India) Limited, the company offers depositary services by opening 'demat' accounts to settle securities transactions in a dematerialized mode. Further, the company is one of the banks designated by the Reserve Bank of India for issuing approvals to non-resident Indians and overseas corporate bodies to trade in shares and convertible debentures on the Indian stock exchanges and operating their banking and custody accounts.
Retail Lending for Rural Customers
The bank’s rural banking operations aim to meet the financial requirements of customers in rural and semi-urban locations. The company’s products in this segment include working capital loans for growing crops, financing of post-harvest activities, loans against gold jewellery, financing against warehouse receipts and farm equipment loans. The company also provides consumption loans for low-income customers. The company offers financial solutions to micro-finance institutions, self-help groups, co-operatives constituted by farmers, corporations and medium enterprises engaged in agriculture-linked businesses.
The company’s rural banking operations primarily focus on four main ecosystems identified in the rural market, which include farmers, dealers, self-employed individuals and micro-entrepreneurs.
The farmer ecosystem includes participants such as farmers, seed producers, agri-input dealers, warehouse operators, agri-equipment dealers, commodity traders and agri processors. Products offered include working capital loans through the kisan credit card and gold loan products, and term loans for farm equipment, dairy livestock purchase and farm development.
The dealer ecosystem comprises distributors and suppliers of farm equipment and agri-related inputs. The self-employed ecosystem includes rural entrepreneurs engaged in trade and manufacturing across both agri and non-agri sectors. The micro-entrepreneur ecosystem focuses on women from low-income backgrounds, non-government organizations and other institutions working at the grassroots level in the rural economy.
The company has scaled-up funding of electronic negotiable warehousing receipts, which provides an opportunity for farmers to access credit quickly and with ease. Farmers can use electronic negotiable warehousing receipts to get loans against underlying commodities. This protects the farmers from volatility and gives opportunities to avail better prices for their produce. Apart from meeting the financial requirements for business purposes, the company also offers products to meet the personal requirements of customers in the rural ecosystem.
The company's reach in rural areas comprises a network of branches, ATMs and field staff, and business correspondents providing last-mile access in remote areas. As of March 31, 2025, the company had a network of branches, of which 49.9% were in rural and semi-urban areas. The company has ATMs and cash recycler machines in rural and semi-urban areas.
Commercial Banking for Business Banking
The company's business banking customers include proprietorship firms, partnership firms, and public/private limited companies. It offers a wide spectrum of banking products and solutions to address their evolving business needs. This involves customized offerings, faster turnaround times, transaction convenience, timely access to capital, and cross-border trade and foreign exchange. The company's focus in this segment is on using digital channels and ensuring granularity, obtaining adequate collateral, and enhanced monitoring. The loans are generally secured by collateral in the form of property, apart from a charge on current assets. The company's business banking portfolio consists of clients with a turnover of up to Rs 7.5 billion. It focuses on providing parameterized and program-based lending for business banking clients, which is granular, adequately collateralized, and regularly monitored.
The company is focused on growing this portfolio by leveraging its distribution network and through various digital channels and platforms, tapping into corporate ecosystems and ongoing efforts towards process decongestion. In fiscal 2025, DigiEase was a new digital onboarding platform for business banking customers designed to provide a seamless onboarding experience. The platform leverages integration with various public data infrastructures for procuring and processing data digitally.
Commercial Banking for Corporate Customers
The company's product suite for corporate customers caters to all their needs, including working capital and term loan products, transaction banking services, fee and commission-based products and services, deposits and foreign exchange and derivatives products across trade, treasury, bonds, commercial papers, channel financing, supply chain solutions, and various other activities. The company caters to the entire ecosystem of the corporate customer, also focusing on deepening the bank's relationship with employees and sponsors through a suite of retail products like salary, private and wealth banking, home loans, personal loans, vehicle loans, etc. The company's corporate customer base includes top business houses, large private companies and public sector companies, financial institutions, banks, non-bank finance companies, private equity funds, real estate companies and capital market and custody participants. The company has established relationships with multinational companies operating in India, and financial sponsors, including private equity funds and their investee companies. The company offers transaction banking services to corporates to meet the day-to-day needs for smooth functioning of their businesses. The transaction banking services offered include account related services, payment and collection services, domestic and cross border trade finance, working capital finance and supply chain finance. The company offers integrated cash management and trade finance solutions to its customers. The company's transaction banking solutions are delivered to its customers through physical and digital channels and a team of account managers. The company also provides transaction banking services to its customers through expanded branch capabilities at various locations, many of which are situated in the factory or township premises of certain large conglomerates in the country.
Corporate Loan Portfolio
The company's corporate loan portfolio consists of term loan products and working capital financing in the form of cash credit facilities, overdraft, demand loans and non-fund based facilities, including bill discounting, letters of credit and guarantees.
The company also provides financing by way of investment in marketable instruments, such as fixed rate and floating rate debentures. The company generally has a security interest on the fixed assets of the borrower although some of its financing is also extended on an unsecured basis.
Fee and Commission-Based Activities
The company generates fee income through its lending, transaction banking, syndication and foreign exchange related solutions provided to its corporate customers. The company also offers its corporate customers a wide variety of fee and commission-based products and services, including documentary credits, standby letters of credit (called guarantees in India), collection and payment of export/import bills and cash management services, including collection, payment and remittance services.
Further, the company is one of the banks designated by the Reserve Bank of India for issuing approvals to non-resident Indians and overseas corporate bodies to trade in shares and convertible debentures on the Indian stock exchanges and operating their banking and custody accounts. The company also offers services, such as escrow, trust and retention account facilities, online payment facilities, custodial services and tax filing and collection services on behalf of the Government of India and the governments of Indian states.
As a registered depositary participant of National Securities Depository Limited and Central Depository Services (India) Limited, the two securities depositaries operating in India, the company also provides electronic depositary facilities to investors.
Corporate Deposits
The company offers a variety of deposit products to its corporate customers, including current accounts, time deposits and certificates of deposits.
Foreign Exchange, Fixed Income, Bullion and Derivatives
The company provides customer-specific products and services, which cater to the fund raising, foreign exchange conversion and risk hedging needs of a varied set of customers at domestic and international locations, arising out of their foreign exchange and interest rate exposures.
The products and services include:
Foreign Exchange Products
Products include cash, tom and spot transactions for foreign exchange conversion in more than 26 currencies. The company offers customized foreign exchange solutions through online and offline dealing channels to clients, on the basis of their business needs. These products are offered in India and across its international locations.
Fixed Income Products
Products include Commercial Papers (CPs) and Non-Convertible Debentures (NCDs) for market-based fund raising requirements of clients. The company offers end-to-end service from origination to distribution, matching issuer and investor needs through suitable structuring of issuances.
Bullion Products
Products include Gold Metal Loan (GML) and Consignment of Gold and Silver for the gold/silver procurement requirements of clients. The company offers market-leading service through a digital journey from order placement to order fulfilment.
Derivatives
Products include forwards, options and swaps across permitted asset classes to meet the risk hedging needs of clients. The company offers customized derivative solutions to match the specific risk profile of clients and their risk exposures.
Commercial Banking for Government and Institutions
The company provides a range of banking services, including customized products and services for enhancing e-governance and financial management to government departments and bodies across various levels, such as central, state, district and local bodies which include municipalities and gram panchayats. The company assists the government for collection of central taxes, state taxes and goods and services tax payments through authorized branches and digital channels. The company's integrated banking platforms provide simple online tax payment options to customers. Statutory payments like Employees' Provident Fund Organization and Employees' State Insurance Corporation dues can be done online through the company's platforms. These efforts also result in deposit balances for the bank.
The company has on-boarded a number of central and state government departments to ensure quick disbursement of funds and benefits to beneficiaries and implementing agencies through the Public Financial Management System of the Government of India. The company is also assisting state level nodal agencies and last mile implementing agencies for adopting efficient release of Government of India scheme funds.
The company also provides financial services to other institutions, including educational institutions, hospitals and cooperative societies, among others and offer a range of technology driven collections and payment solutions.
Commercial Banking for International Customers
The overseas offices of the bank complement the India business centers by providing coverage and service to NRI and India-linked businesses. These overseas offices focus on four key pillars, namely the NRI ecosystem, serving the Indian diaspora globally for their banking needs in India (including deposits and remittances); the MNC and GCC ecosystem, assisting foreign MNCs with setting up offices in India for manufacturing/ services and the Indian MNCs present overseas for their banking requirements; the Institutional ecosystem, capturing fund flows into India through the FPI and FDI route and the Trade ecosystem, comprising primarily India-linked cross-border trade transactions. Further, the company’s overseas banking subsidiaries continue to serve local markets selectively with a focus on risk mitigation and granularity of business.
Many of the products that the company offers through its overseas branches and subsidiaries, as well as to international customers from its domestic network, such as debt financing, trade finance and letters of credit, are similar to the products offered to its customers in India.
The company's subsidiaries in the United Kingdom and Canada are full service banks offering retail, business banking, corporate banking and treasury services. These subsidiaries provide services to their customers through branch banking and robust digital channels, including internet and mobile banking. The company's subsidiary in the United Kingdom is primarily focused on India-linked business and towards meeting the banking needs of the Indian community in the United Kingdom and Germany. The core services include meeting local banking requirements, remittance services to India, and facilitating banking requirements in India. The company's subsidiary in Canada originates residential mortgages, primarily insured and qualifying for insurance by either the Canadian federal government agency or insurance companies back-stopped by the Canadian federal government, and offers loans to both Canadian and the U.S. corporations, as well as Indian corporations seeking to develop their business overseas.
Branch and ATM Network and Call Centers
The company delivers its products and services through a variety of channels, ranging from traditional bank branches to ATMs, cash recycler machines and call centers. In addition, the company's digital channels and platforms have become increasingly important to its customers. As of March 31, 2025, the company had a network of branches across several Indian states. The branch network serves as an integrated channel for deposit mobilization and selected retail asset origination. The company's focus is to digitize maximum processes and other touch points for customer experience in order to enhance customer engagement time for solutions. Digital services kiosks are deployed in branches with higher number of customer visits. This allows customers to use banking services like deposit cheque, get quick account credit, update passbook, transfer funds instantly to ICICI and other bank customers and various other 'Do-it-yourself' digital services, which help reduce customer wait time.
The company has ATMs and cash recycler machines across India. The company’s ATMs have additional value added services such as instant fund transfer, cardless cash withdrawal.
The company's phone banking is operational around the clock across multiple locations. Phone banking is equipped with interactive voice response systems, voice/email bot solution, voice biometric authentications, automatic call distribution, telephony integration and voice recorders. The company seeks to use the phone banking technology to provide an integrated view of customer information to the agents to get a complete overview of the customer’s relationship with the company. It has implemented a customer relationship management solution for the automation of customer service requests in all key banking products. The solution helps in tracking and timely resolution of various customer queries and issues. The solution has been deployed at the phone banking, as well as at a large number of branches.
Investment Banking
The company’s investment banking operations principally consist of its treasury operations and the operations of ICICI Securities Primary Dealership Limited and of ICICI Securities.
Treasury
Through its treasury operations, the company seeks to manage its balance sheet, including the maintenance of required regulatory reserves, and to optimize profits from its trading portfolio by taking advantage of market opportunities. The company's domestic trading and securities portfolio includes its regulatory reserve portfolio, as there is no restriction on active management of its regulatory reserve portfolio. The company's treasury operations include a range of products and services for corporate and small enterprise customers, such as forward contracts and interest rate and currency swaps, and foreign exchange products and services.
The company's treasury undertakes liquidity management by seeking to maintain an optimum level of liquidity, complying with the cash reserve ratio requirement and seeking to maintain the smooth functioning of all its branches. The company maintains a balance between interest-earning liquid assets and cash to optimize earnings and undertake reserve management by maintaining statutory reserves, including the cash reserve ratio and the statutory liquidity ratio. The company maintains the statutory liquidity ratio through a portfolio of government of India securities that it actively manages to optimize the yield and benefit from price movements. Further, as a prudent liquidity management strategy, the company generally maintains excess investments in securities eligible for classification under the statutory liquidity ratio requirement. The company maintains the liquidity coverage ratio and net stable funding ratio, as required under Basel III, both on a standalone basis and at the group level.
ICICI Bank engages in investments and foreign exchange operations from Mumbai and overseas branches. As a part of its treasury activities, the company also maintains proprietary trading portfolios in domestic debt and equity securities and in foreign currency assets. The company's treasury manages its foreign currency exposures and the foreign exchange and risk hedging derivative products offered to its customers and engages in market making and proprietary trading in currency and interest rate market.
In general, the company pursues a strategy of active management of its equity portfolio to maximize its return on investment.
The company deals in several major foreign currencies and take deposits from non-resident Indians in major foreign currencies. The company also manages onshore accounts in foreign currencies. The foreign exchange treasury manages its portfolio through money market and foreign exchange instruments to optimize yield and liquidity.
The company provides a variety of risk management solutions to its clients, including foreign currency forward contracts, currency and interest rate swaps and options. It monitors and controls the market risk and credit risk on its foreign exchange portfolio through counterparty limits, position limits, stop-loss limits and limits on the loss of the entire foreign exchange trading operations and exception reporting.
Securities Broking and Investment Banking
ICICI Securities is a financial services company operating across capital market segments, including retail and institutional equity, financial product distribution, private wealth management and investment banking. ICICI Securities has an online securities broking platform. ICICI Securities assists its customers like retail investors, corporates, financial institutions and high net worth individuals in meeting their financial goals by providing them with research, advisory and execution services. ICICI Securities has a subsidiary in the United States, ICICI Securities Holdings Inc., which in turn has a subsidiary in the United States, ICICI Securities Inc., which is registered as a broker-dealer with the Securities and Exchange Commission and is a member of the Financial Industry Regulatory Authority in the United States. ICICI Securities Inc. also has a branch office in Singapore that is registered with the Monetary Authority of Singapore, where it holds a capital markets services license for dealing in capital market products in Singapore.
I-Process Services
I-Process Services (India) Limited (formerly known as I-Process Services (India) Private Limited) (iProcess) has a service provider agreement only with the bank to provide manpower-based support services across sales, marketing, data entry, operations and collection functions. At March 31, 2023, the bank held 19.0% of the shareholding in iProcess. During fiscal 2024, the bank purchased the remaining equity shares of iProcess, and consequently, iProcess became a wholly-owned subsidiary of the bank effective March 22, 2024.
Primary Dealership
The company's subsidiary ICICI Securities Primary Dealership Limited is engaged in the primary dealership of Indian government securities. It also deals in other fixed income securities and interest rate derivatives. In addition to this, it also undertakes money market operations, underwriting, portfolio management services and placement of debt.
Private Equity
The company's subsidiary ICICI Venture is a diversified specialist alternative asset manager with a presence across private equity, venture capital, real estate, infrastructure and special situations.
Asset Management
The company provides asset management services through its subsidiary, ICICI Prudential Asset Management Company. ICICI Prudential Asset Management Company is a joint venture with Prudential PLC of the United Kingdom. The company has 51.0% interest in the entity and Prudential PLC owns 49.0%. ICICI Prudential Asset Management Company also provides portfolio management services and advisory services to clients.
In February 2025, the bank’s joint venture partner, Prudential PLC, made an announcement regarding a potential listing and partial divestment of its stake in ICICI Prudential Asset Management Company, subject to market conditions, requisite approvals and other considerations.
Insurance
The company provides a wide range of insurance products and services through its subsidiaries, ICICI Prudential Life Insurance Company Limited and ICICI Lombard General Insurance Company Limited. Both ICICI Prudential Life Insurance Company Limited and ICICI Lombard General Insurance Company Limited are listed on relevant Indian stock exchanges.
ICICI Prudential Life Insurance Company Limited has a wholly owned subsidiary, which distributes products under the National Pension System and is a registered pension fund manager.
As of March 31, 2025, the company’s share ownership in ICICI Prudential Life Insurance Company Limited was 51.0% on March 31, 2025, and shareholding was 22.0%.
The company has entered into an agreement with its insurance subsidiaries, ICICI Prudential Life Insurance Company Limited and ICICI Lombard General Insurance Company Limited, and operate as a corporate agent for these companies and distribute general insurance and selective life insurance products through its branches, phone banking and digital channels and earn commissions from these subsidiaries.
Loan Portfolio
Collateral—Completion, Perfection and Enforcement
The company's loan portfolio largely consists of corporate finance and working capital loans to corporate borrowers, loans to retail customers, including home loans, automobile loans, commercial business loans, personal loans and credit card receivables and agricultural financing. The company's unsecured loans primarily include personal loans, credit card receivables and loans to higher-rated corporate borrowers. For loans which are secured, the company generally stipulates that the loans should be collateralized at the time of loan origination. However, it should be noted that obstacles within the Indian legal system can create delays in enforcing collateral.
Secured Consumer Loan Portfolio
Secured consumer loans for the purchase of assets, such as mortgage loans and automobile loans are secured by the assets being financed (predominantly property and vehicles).
Commercial Loans
The bank generally requires collateral at origination for commercial loans. The company may also extend unsecured facilities in certain circumstances. Such circumstances may include working capital limits outside consortium, short term requirements of the borrower, regulatory norms/restrictions on taking security and facilities where adequate structural comforts are available to mitigate the envisaged credit risks and retail loans, such as credit cards and personal loans. The company also provides unsecured loans to higher rated, well-established corporates.
Technology
Digital Platforms and Journeys for Retail Customers
The company’s retail internet banking platform and its mobile banking application, iMobile, are designed to meet the overall needs of its customers. The company’s retail internet banking interface offers adaptable features, while iMobile Pay's open architecture ensures seamless payments via the unified payments interface.
The redesigning of retail internet banking and the iMobile app enhances overall usability by offering improved control, customization and a unified digital experience. The iMobile app prioritizes accessibility with a user-friendly interface for easy navigation and access to over 400 services, including account management, fund transfers, bill payments, deposits management and investments. Enhanced features, such as Unified Payments Interface (UPI) for NRIs, smart scan and voice search simplify transactions and boost accessibility. Security feature of the iMobile app, such as SmartLock allows its customers to temporarily block/unblock various banking channels, such as UPI, internet banking, iMobile app and debit/credit cards, all with a single click enhancing security. ICICI Bank’s mobile app strategy aims to deliver a convenient, secure and personalized banking experience.
iLens, ICICI Bank’s lending solution, is an integrated loan processing platform for retail loans. It is an end-to-end digital lending platform covering the entire loan life cycle, starting from onboarding to disbursement with the objective of providing superior transaction experience and enhanced operational efficiency. During fiscal 2025, credit cards were also added on the iLens platform in addition to mortgage loans, personal loans and education loans. This is expected to further enable the company to provide enhanced customer experience and increase its ability to capture the entire customer ecosystem in a simplified, frictionless and digital manner, thereby creating value for the customers and the bank.
Digital Payments and Partnerships
The company has continued to strengthen its efforts in creating a seamless digital journey with user-friendly experiences. Partnerships with technology companies and platforms with large customer bases and operational excellence offer unique opportunities for growth and enhancing service delivery and customer experience.
FASTag is an electronic toll collection system in India operated by the National Highways Authority of India through prepaid radio frequency identification tags. The company is one of the leading banks in electronic toll collection on highways through FASTag. The company has not only pioneered the usage of FASTag for toll payments at various national and state highway but also expanded the usage of FASTag for parking payments at airports, malls, hospitals and tech parks across the country. ICICI Bank Fastag's auto-recharge feature ensures seamless toll payments by topping up the prepaid account automatically when the balance is low, facilitating hassle-free commuting.
The company has partnerships with various leading companies to offer co-branded credit cards. The company offers these credit cards to both its customers, as well as non-ICICI Bank account holders. The company intends to provide comprehensive solutions to the new-to-bank customers that have been acquired through these credit cards.
Digital Platforms and Solutions for Rural Customers
The company uses imagery from observation satellites to measure an array of parameters related to the land, irrigation and crop patterns which is used in combination with demographic and financial parameters to make expeditious lending decisions for farmers. This has helped in reducing the time for credit assessment.
Technology in Debt Service Management
The company's debt servicing practice has been built on the core principle of leveraging technology and advanced data analytics, enabling it to reach customers using non-intrusive channels at an optimal cost. It covers over 35% of its early defaults through risk-based models using contactless channels, such as interactive voice bots, smart interactive voice response (IVR) calls, WhatsApp, and short messaging service (SMS) campaigns in more than 14 languages. The company has been using various digital payment solutions that help collect over 84% of payments digitally. For its rural portfolio, it utilizes satellite-based images and data algorithms to monitor crop growth, which helps enhance collection efficiencies.
Digital Platforms and Journeys for Business Banking Customers, Merchant Ecosystem and Ecommerce Ecosystem
The company’s digital platform, InstaBIZ, is a one-stop solution for all business banking needs. It has seen an increase in the engagement level of customers on the InstaBIZ app. Any customer can now open current account instantly through Know Your Customer Video (video KYC) in a seamless, paperless manner. Customers can apply for loans, avail instant overdraft, manage export-import transactions, get merchant banking solutions, make instant bill and tax payments and use other services through the InstaBIZ app. The newly introduced feature—SmartLock— allows the customers to temporarily block/unblock various banking channels, such as UPI, internet banking, iMobile app and debit/credit cards, all with a single click enhancing security.
The company’s Trade Online platform allows customers to perform most of their trade finance and foreign exchange transactions, such as regularization of bill of entry and export bills, accessing letters of credit and fixed deposit backed bank guarantees, accessing export credit, and facilitating import and export bill collections digitally. ICICI Bank has strengthened its Trade Application Programme Interface (API) suite—a major step in digitizing trade transactions to support its growing trade ecosystem. By integrating directly with clients' enterprise resource planning (ERP) systems, the Trade API suite enables automated transaction initiation and reconciliation, elimination of manual intervention, and significant reduction in processing time, thereby offering clients a faster, secure, and seamless experience.
The company’s strategy in the merchant ecosystem space focuses on onboarding merchants with known and assessable credit worthiness through its comprehensive acquiring platforms, including Point of Sale (POS), UPI, payment gateway and payout solutions. To support this strategy, the bank has made strategic investments in building in-house merchant acquiring platforms. This platform empowers retailers, online businesses and large e-commerce firms with omni-channel collection and payment capabilities, seamlessly integrated with the bank. The platform also enables the bank to integrate the latest available payment devices, ensuring merchants have access to technology for enhanced transaction experiences. The company is continuously enhancing its merchant product suite in a fast-evolving competitive landscape to meet the dynamic needs of its customers. Additionally, merchants benefit from connected banking services, which enable instant reconciliation by seamlessly integrated banking with their accounting systems.
The e-commerce ecosystem lends significant opportunities for the company to offer digital solutions to customers and merchants selling their goods through e-commerce websites. The company’s ‘Cardless Equated Monthly Instalment’ facility enables its pre-approved customers to convert their transactions into equated monthly installments at the check-out section of the e-commerce website or mobile application. Some key solutions offered to e-commerce entities and their sellers include an overdraft facility, composite pay APIs enabling payments through various channels, foreign currency fixed deposit, working capital and easy payment solutions. For customers utilizing e-commerce platforms, the company offers solutions, such as digital wallets, prepaid cards and co-branded credit cards.
Digital Platforms and Solutions for Corporate and Institutional Customers and their Ecosystems
ICICI STACK for Corporates in over 20 key industries offers comprehensive solutions to corporates and their ecosystem like channel partners, dealers, vendors, employees and other stakeholders, thus bringing the full range of banking services to the customer. Platforms offered to corporate customers as a part of ICICI STACK for Corporates include Corporate Internet Banking, Escrow Management, Trade Online and FX Online, and other platforms.
Trade Emerge, a comprehensive digital platform, is a one-stop solution offering a wide range of services for all the trade-related needs of exporters and importers. Trade Emerge is accessible through Corporate Internet Banking, InstaBIZ and Trade Online to ensure that all the banking and other trade requirements of exporters and importers are fulfilled within the ICICI ecosystem. The Digi-Escrow platform modernizes traditional escrow services by offering a seamless digital experience. The bank is also enhancing journeys on cash management and trade digital platforms.
Further, corporates are increasingly seeking scalable and efficient supply chain finance solutions. ICICI Bank addresses these needs through its comprehensive suite of platforms, including OneSCF, FSCM, CorpConnect, and DigitalLite. These platforms deliver comprehensive digital onboarding for supply chain partners, end-to-end visibility from payments to collections, automated data reconciliation, real-time dashboards, and a secure, paperless transaction environment.
The company’s treasury-trading infrastructure has an internet protocol telephony-based architecture. The company has enhanced its existing process of automation in the treasury business, thus reducing trading risks and enhancing market competitiveness. The iTreasury feature on its corporate internet banking platforms offers a unified, intuitive, one-view dashboard to corporates to meet their treasury requirements.
Technology in Customer Relationship Management
During fiscal 2025, the bank has enhanced its Customer Relationship Management (CRM) platform, iCRM. The transformed iCRM is a comprehensive cross-functional unified CRM platform across internal stakeholders, such as business centers and service centers. The platform connects ICICI Bank employees to data and key customer information across the bank. Designed for both web and mobile platforms, it presents a holistic view of customer engagement history in a consolidated manner, enabling teams to better understand customer needs and preferences and offer suitable banking solutions.
Data Center and Disaster Recovery System
The company has two captive data centers located in Hyderabad designed to optimize energy efficiency and support high server densities. In addition, it maintains a co-located facility in Hyderabad, which acts as a near-site recovery point for critical systems. The company also has a disaster recovery data center in Jaipur. Further, it is enhancing its capacity through new data centers in Mumbai, hosted at co-location facilities.
Additionally, the company's information technology infrastructure is hosted on public cloud platforms and supports critical aspects of its business, including data storage, computing capacity, and software delivery. These systems are monitored around the clock to detect anomalies and ensure prompt incident response. Disaster recovery drills, including failover and failback exercises, are conducted at regular intervals to ascertain the readiness of its systems and validate recovery time and point objectives. The company has developed business continuity plans that support the continued operation of critical business functions during a disaster. These plans are aligned with the guidelines issued by the Reserve Bank of India and have been approved by its Board of Directors. The plans are tested periodically to ensure effectiveness.
Investments
At March 31, 2025, the company’s investments were debt securities, such as corporate debt securities, government securities, and other debt securities; equity shares; and other securities.
Supervision and Regulation
The company and the company’s subsidiaries and affiliates are subject to SEBI’s regulations for public capital issuances, private placements as well as underwriting, custodian, designated depository participant, merchant banker, depository participant, investment advisory, private equity, trading member, clearing member, asset management, portfolio management, banker to the issue, research analyst and debenture trusteeship activities. These regulations provide for the registration of the Bank and certain subsidiaries and affiliates, as appropriate, with SEBI for each of these activities, functions and responsibilities. The company and the company’s subsidiaries are required to adhere to codes of conduct applicable to these activities.
ICICI Prudential Life Insurance Company Limited and ICICI Lombard General Insurance Company Limited, the company’s subsidiary/associate and affiliate offering life insurance and general insurance products, respectively, are subject to the provisions of the Insurance Act, 1938 and subsequent rules and amendments notified, and the various regulations prescribed by the Insurance Regulatory and Development Authority of India (‘IRDAI’ or ‘Authority’). These regulate and govern, among other things, registration as an insurance company, investment, solvency margin requirements, licensing/ registration of insurance agents and other insurance intermediaries, advertising, sale and distribution of insurance products and services and protection of policyholders’ interests.
ICICI Prudential Asset Management Company Limited (the ‘AMC’), the company’s asset management subsidiary, is regulated by SEBI for its asset management activity.
The company’s wholly owned subsidiary in the United Kingdom, ICICI Bank UK, is authorized and regulated by the Prudential Regulation Authority and Financial Conduct Authority.
The company’s wholly-owned subsidiary in Canada, ICICI Bank Canada (a Schedule II Bank in Canada), is regulated by the Office of the Superintendent of Financial Institutions.
The company’s overseas branches in Singapore, Bahrain, Hong Kong, the Dubai International Financial Centre, China and New York are regulated by the Monetary Authority of Singapore, Central Bank of Bahrain, Hong Kong Monetary Authority, Dubai Financial Services Authority, National Financial Regulatory Administration, Federal Reserve Board and the Office of the Comptroller of the Currency respectively.
History
ICICI Bank Limited was founded in 1955. The company was incorporated in 1994 under the laws of India.
