Infosys Limited (Infosys) provides consulting, technology, outsourcing and next-generation digital services, enabling clients around the world to create and execute strategies for their digital transformation.
The company’s primary geographic markets are North America, Europe, Rest of the World, and India.
The company serves clients in the following industries: financial services and insurance; retail, consumer packaged goods, and logistics; communication; telecom original equipment manufactur...
Infosys Limited (Infosys) provides consulting, technology, outsourcing and next-generation digital services, enabling clients around the world to create and execute strategies for their digital transformation.
The company’s primary geographic markets are North America, Europe, Rest of the World, and India.
The company serves clients in the following industries: financial services and insurance; retail, consumer packaged goods, and logistics; communication; telecom original equipment manufacturer (‘OEM’), and media; energy, utilities, resources, and services; manufacturing; hi-tech; life sciences, and health care.
Strategy
The company’s clients and prospective clients are faced with transformative business opportunities powered by advances in software and computing technology, especially in AI. These organizations are dealing with the challenge of having to reinvent their core offerings, processes, and systems rapidly, and position themselves as ‘AI enabled’. The company’s strategy is to be a navigator for its clients as they ideate, plan, and execute on their journey to an AI future by building strong data foundations with robust cloud capabilities.
The company’s go-to-market business units are organized as: Financial Services and Insurance; Retail, Consumer Packaged Goods, and Logistics; Communications, Telecom OEM, and Media; Energy, Utilities, Resources, and Services; Manufacturing; Hi-Tech; Life Sciences and Healthcare; and Others, which includes India, Japan, China, Infosys Public Services, and other enterprises in public services.
The company’s solutions have been primarily classified as digital and core.
Digital: The company’s digital solutions include Experience, Insight, Innovate, Accelerate, and Assure.
Core: The company’s core solutions include application management services, proprietary application development services, quality engineering services, product engineering and management, infrastructure management services, traditional enterprise application implementation, support, and integration services, and business process management.
The company’s Products & Platforms include: Infosys Finacle, Edge Platforms, Infosys McCamish, Panaya, Stater Mortgage Services, Wingspan, Infosys Topaz, Infosys Aster, Infosys Meridian, Infosys Helix, Infosys Equinox, Infosys Cyber Next, Infosys Live Enterprise Application Suite, and Infosys Cortex.
Solutions and Capabilities
The company provides its clients with a full range of business and technology solutions and capabilities, comprising:
Consulting
Infosys Consulting helps organizations address complex challenges and deliver long-term, sustainable value. By combining strategic insight, deep industry knowledge, and advanced technology capabilities, it enables clients to drive innovation, accelerate transformation, and achieve measurable business outcomes.
With a footprint that spans more than 50 countries across North America, EMEA, and APAC, Infosys Consulting operates on a global scale while delivering tailored solutions that reflect local business needs and market dynamics.
Infosys Consulting embeds itself within clients’ transformation journeys, co-creating, executing, and optimizing solutions that drive true business impact. Whether it is modernizing legacy systems, navigating cloud and data strategies, or embedding generative AI into core operations, the firm provides deep technical expertise coupled with a pragmatic approach to delivery.
By combining design thinking, data-driven methodologies, and next-generation technologies, including AI, automation, open-source software, and innovation drawn from the start-up ecosystem, Infosys Consulting empowers clients to reimagine their businesses, enhance agility, and compete with confidence in an increasingly digital and disrupted world.
Industry expertise:
Infosys Consulting serves a broad range of sectors, combining global scale with local insight to help organizations compete and grow in a rapidly evolving landscape. Each industry practice brings hands-on expertise to uncover new opportunities, accelerate digitization, and optimize performance.
Consulting capabilities:
Infosys Consulting integrates business strategy, technology vision, and human-centered change to deliver end-to-end transformation. Its multidisciplinary teams span the full spectrum of consulting services, including:
Enterprise AI solutions: Leveraging next-generation technologies to solve critical business challenges and enable smart automation, efficiency, and growth.
Digital platforms: Transforming enterprise operations through leading platforms, such as SAP, Oracle, and Salesforce, from design to implementation and management.
Technology transformation: Bridging business and IT through strategic visioning, enterprise architecture, cloud enablement, cybersecurity, M&A integration, and modern operating models.
Workforce transformation: Addressing the human factors of change to ensure successful adoption and long-term value through learning, communication, and organizational design.
Infosys Knowledge Institute (‘IKI’)
IKI harnesses the intellectual capital of Infosys experts and client collaborations to produce novel, distinctive content and insights on the business impact that technology can drive for enterprises. IKI also develops proprietary data and insights through primary research, including large-scale surveys and quantitative analysis. These are published through its flagship Radar maturity reports, the annual Tech Navigator report, and ongoing Tech Compass tech trends series, and industry-focused market outlooks and executive journals. IKI has collaborated with 800 clients and created over 1,500 assets since inception.
Enterprise Solutions
SAP
The Infosys SAP Practice provides end-to-end consulting, implementation, and support services, utilizing industry expertise and methods to build truly intelligent enterprises. The company’s SAP offerings accelerate the S/4HANA cloud adoption journey, with Infosys' cloud-first, AI-first approach to transformation. The company maximizes the value of SAP transformation by continuously investing in tools, accelerators, and industry solutions that drive sustainable success. It enables clients to achieve process excellence with SAP Signavio and LeanIX.
As a RISE with SAP Validated Partner, the company simplifies clients’ migration to SAP S/4HANA and unlocks cost optimization with its comprehensive RISE with SAP and GROW with SAP offerings. The company helps clients harness the power of SAP Business Data Cloud for future-ready data architecture and Business AI for smarter decisions. Infosys' customized AI-first solutions built on SAP BTP drive intelligent automation, seamless integration, and clean core to meet the demands of tomorrow's enterprise.
Oracle
The Infosys Oracle Practice, a strategic partner with Oracle for over 28 years, offers comprehensive Oracle services that leverage AI and Oracle’s advanced cloud technologies to drive business success. The company’s Oracle Practice encompasses strategic advisory services, business transformation across ERP, Supply Chain, Customer Experience, and Human Capital Management, as well as industry solutions and infrastructure modernization. The company’s dedication to continuous improvement and intelligent automation is showcased through its innovative AI-first implementation and maintenance services. With recognized expertise in Oracle Cloud Applications and technology services, Infosys is at the forefront of digital innovation and operational excellence.
Enterprise Application Integration (‘EAIS’)
The EAIS Practice helps clients navigate their next in AI, cloud, and digital transformation with service offerings that deliver innovative experiences with Agentic Process Automation, streamlined operations through domain-led process solutions, faster app development using Low Code/No Code, scalable solutions using cloud-native development, and resilient networks with Digital Supply Chain offering. EAIS aligns with Infosys' AI First vision and enables clients to become a connected enterprise using the company’s set of offerings of Cloud First Integration, Cloud Native Development, Digital Process Automation, Low Code/No Code, and Digital Supply Chain.
Cloud First Integration - A dedicated practice focusing on creating a digital backbone for API value networks and offers standardized and centralized integrated solutions to optimize digital adoption, legacy simplification, and tech displacement via digital and cloud integration, API management, open APIs, connected marketplace, events streaming capability, IPaaS with a focus on AI, cloud, data platforms.
Cloud Native Development Practice, a dedicated competency that focuses on Cloud Native App Development for design, building, and running applications, such as micro-services on cloud and containerized platforms enabling digital transformation on Cloud.
Digital Process Automation – A dedicated practice that focuses on agentic process automation to enable enterprises to create exemplary experiences, improve productivity, and create innovative business models. Additionally, the practice also enables a complete suite of process transformation, including process mining, optimization, and automation using Pega, UiPath, Blue Prism, Automation Anywhere, Power Automate, Celonis, ARIS, etc.
Low Code/No Code App Development– A practice that focuses on competency to create modern intelligent digital apps harnessing the power of democratization and faster app development using Low Code/No Code, including Appian, Camunda, Unqork, etc., for fostering innovation and agility.
Digital Supply Chain – A practice that focuses on offerings for creating cognitive, resilient, autonomous supply chains and delivering end-to-end digital supply chain solutions for managing planning, fulfillment, spend, and asset lifecycle across the value chain. Includes key areas of focus on order management systems, warehouse management systems, planning, procurement, and enterprise asset management solutions.
Microsoft Business Applications Services Practice
The Infosys Microsoft Practice provides industry-focused and AI-led, end-to-end solutions and services, driving enhanced value for clients by leveraging the offerings that cut across advisory, consulting, blueprinting, remediations, implementations, rollouts, application maintenance, and support. The practice has developed industry-leading solutions, horizontal offerings, and accelerators to help clients run their transformation initiatives on key pivots of predictability, innovations, business resilience, and measurable outcomes.
The Microsoft Practice vision is to help amplify the value outcomes for clients through the company’s promise of delivering ‘Total Human Experience’ comprising three tenets of Customer Experience (CX), Employee Experience (EX), and Operational Experience (OX) supported by a unique ‘Platform of Possibilities’ digital realization framework, which helps improve overall human experience, improve adoption, and bring significant and measurable business value to clients.
The Microsoft Practice also harnesses the combined capabilities of Microsoft Agents & Copilots (generative AI), Microsoft Business Apps (D365 Suite), Modern Work (M365 Suite), Microsoft Power Platform, and Dataverse, along with the strong foundation of Azure-based services to help its clients transform to AI-first, experience-focused, agile, and digital-driven enterprises.
Enterprise Cloud Application Solutions (‘ECAS’)
The ECAS Practice has been a Salesforce partner for more than a decade and provides end-to-end consulting, implementation, integration, and support services on customer experience platforms that include Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, Experience Cloud, Heroku, Internet of Things (IoT), Data Cloud, Agentforce, Industry Clouds, and many AppExchange technologies. As Summit partners of Salesforce, the company has liaised with Salesforce and invested heavily in creating Centers of Excellence. The company has formed valuable collaborations with other Salesforce ISV partners and has capabilities in Conga, CloudSense, Copado, ServiceMax, and Certinia. The company has vertical competencies on Health Cloud, Education Cloud, Communications Cloud, Financial Services Cloud, Auto Cloud, Public Service Cloud, MFG, and CG Clouds and has developed native Salesforce solutions for life sciences, consumer packaged goods (‘CPG’), retail, manufacturing, and high-tech micro-verticals.
The company’s acquisition of Fluido and Simplus, leading Salesforce advisors and consulting partners in the Nordics and Americas region, and recognized leaders in cloud consulting, implementation, and training services, continues to enable it to execute on its strategy to help clients navigate the next in their digital transformation journey. These acquisitions strengthen its position as a leading Salesforce enterprise cloud services provider and enhance its ability to provide clients with unparalleled cloud-first transformation.
Through these acquisitions, the company further elevated its position as an end-to-end Salesforce enterprise cloud solutions and services provider, offering clients unparalleled capabilities for cloud-first digital transformation.
Digital Design and Experience Capabilities
The company’s Digital Experience offering spans the entire breadth of services, from Consulting & Advisory to Digital Transformation, Implementation & Integration, Management & Operations, and Business Services. Following is a summary of its key offerings:
Human Experience services: This offering focuses on the human interactions the company’s clients want to influence, and then the company reimagines the data, content, platforms, brand, and experience to transform their interactions, leveraging generative AI capabilities.
Studio-as-a-Service: These studios not only provide agile workspaces and digital skills but also AI accelerators to enable the optimized, high-quality creation of experiences using design thinking, agile sprints, rapid prototyping, and seamless collaboration with its globally connected studios.
Digital Marketing services: The company helps its clients build deeper customer relationships by delivering personalized experiences and content leveraging data-driven insights. The company helps them enhance their brand recall, elevate their brand experience, create always-on marketing, and optimize their marketing spend.
Marketing Operations: The company’s E2E Marketing Operations includes Content Management services (website management, content strategy, planning & operations, DAM management); Campaign Management (orchestrating multichannel campaigns - email, search, display, mobile, social media, and mobile app, SEO/SEM); Ad Operations & Trafficking (social media management, promotion management), Creative services (design multimedia assets from banners, webpages, emails to newsletters, and 2D/3D videos); E-commerce operations (managing Campaigns on marketplaces, catalogue management, and loyalty management).
Digital Commerce services: The company delivers smart and nimble commerce solutions to enable engaging ways for consumers to discover and search for cool ways to select and buy. The company’s offerings include enriching customer experience using creative commerce, building omni-channel commerce, deploying cloud-enabled commerce, and augmenting traditional commerce and self-service capabilities through conversational commerce.
Digital Interactions services: The company bridges the physical-digital divide by creating engaging cross-channel experiences to meet consumer demand for immersive experiences that are driven by hyper-personalization. The company creates compelling customer experiences, builds digital enterprises, and helps disrupt businesses with digital platforms.
Application Development Capabilities
Infosys Modern Application Development offerings help clients create custom software solutions by leveraging the company’s technical expertise, domain experience, consultative capabilities, intellectual property assets, and methodologies. The company uses an AI-first, cloud-agnostic, agile, and product-centric approach to deliver high-quality solutions that are secure, modular, easy-to-deploy, and highly scalable. This helps clients transition from traditional market players to digital ecosystem leaders. The company’s offerings include cloud-native development, industry-specific vertical package rollouts, re-engineering current business processes, product & platform engineering, and developing custom industry solutions.
As part of the company’s AI-first strategy, it has infused AI throughout the software development lifecycle. The company leverages its homegrown AI platforms like iLEAD for persona-based Software Development Life Cycle (SDLC) assistance and Infosys Applied AI platform for foundational AI enablement, along with custom AI models and transformers. The company also utilizes leading technology solutions like GitHub Copilot, where it is among the top GSIs in adoption.
The company’s overall ADM service offerings are further strengthened by a strong Domain Consulting Group (DCG) consisting of functional and product experts from various industry segments. By bringing in highly relevant industry context, DCG helps deliver business transformation by means of domain-based consulting, thought leadership, domain-centric solution blueprinting, and overseeing industry products/packages adoption. DCG is also instrumental in creating Infosys’ own industry-specific intellectual property assets. To help the company’s clients with rapid adoption of AI, DCG has created AI-first industry blueprints for 23 different industry segments aligned to segment-specific challenges, priorities, and opportunities. This is reflected in Infosys getting recognized as a leader by various industry analysts for multiple industry-specific IT capabilities.
Application Management Capabilities
Application Management services assist the company’s clients in optimizing the cost of application operations, enhancing business service resilience, improving business experience, and fostering technological innovation to transform and grow their enterprises. The company has reimagined application operations through the lens of generative AI and agentic AI, significantly amplifying efficiency and quality of service, and paving the way towards autonomous operations. The company achieves efficiencies through an industrialized, IP-based service delivery model, leveraging Infosys’ Live Enterprise Automation Platform (LEAP) and the company’s partner tools, to enhance productivity and ensure consistent, data-driven, high-quality service delivery.
The company has developed a repository of pre-built, ready-to-deploy AI agents using its proprietary agentic framework. These agents orchestrate application operations workflows, leveraging automation bots and conversational AI, to deliver self-healing and predictive application operations.
The company enhances business availability through proactive monitoring of critical business processes, thereby reducing the impact of potential business disruptions. The company’s structured, tool-based approach to application portfolio analysis and technical debt management accelerates cloud adoption and mitigates security risks. The company leverages generative AI in the entire lifecycle of application maintenance, with Infosys IP and partner tools.
The company’s dedicated team continuously monitors technology and business trends, developing solutions and accelerators that enable it to deliver best-in-class application management services to its clients.
Application Modernization Capabilities
Infosys AI-First application modernization offerings help enterprises modernize legacy IT systems to become resilient in the face of challenging business environments, responsive to end-user needs, and relevant to business while effectively minimizing disruption. The company helps its clients modernize their data and application landscape securely. The company’s offerings are built on an AI-first approach (AI for Modernization) to accelerate modernization efforts and improve time-to-market. These offerings cover every aspect of application modernization - from industry-specific offerings across all major verticals to technology modernization spanning cloud, mainframe, databases, and low code/no code. The Infosys Live Enterprise Application Development Platform (iLEAD), part of Infosys Cobalt, simplifies and accelerates the application modernization and development journey. It harnesses its experience of over 10,000 modernization programs for more than 600 clients to drive hyper-automation with built-in standards and best practices at every stage. The platform provides guided workflows and AI-enabled tools to abstract the complexity of underlying technology, boosting developer productivity. It unlocks information from legacy systems, simplifies decision-making, and reduces dependency on niche skills, saving effort and enabling faster time-to-market. It also integrates with disparate ALM tools for data-driven insights that help improve sprint velocity, release predictability, and product quality.
Infosys Quality Engineering Services
Infosys Quality Engineering delivers domain-specific services, solutions, and platforms that help enterprises elevate the quality and reliability of their digital transformations while accelerating test cycles and adapting to evolving quality requirements. The company’s AI-first approach empowers organizations to achieve superior business outcomes by integrating intelligent, automated, and scalable quality engineering practices throughout the software lifecycle.
Technology:
Leveraging AI/ML-based predictive analytics, advanced test automation frameworks, and cloud-native solutions, the company provides rapid, scalable, and reliable outcomes. The company’s platform-driven approach seamlessly integrates with CI/CD pipelines, offering real-time insights for continuous improvement.
Three-Horizon Service Model:
The company continuously monitors market trends and clients' needs to identify new investment areas and address emerging quality engineering challenges.
Horizon 1: Mainstream QE services addressing current enterprise needs.
Horizon 2: Services gaining significant traction and maturity.
Horizon 3: Emerging and early-stage services, focused on future growth.
Strategic Partnerships:
The company’s four-tiered Quality Engineering Partnership (QEP) model enhances value delivery:
QEP1: Productivity improvement partners (e.g., Tricentis, UI Path, Microfocus) for automation across the QE lifecycle.
QEP2: Domain/functionality package providers (e.g., SAP, Salesforce, Adobe) to deepen industry expertise.
QEP3: Cloud service providers (e.g., AWS, Azure, GCP) to support cloud-native digital stacks.
QEP4: AI solution providers and startups (e.g., OpenAI, Nvidia) to drive AI-first offerings.
These partnerships enable the company to deliver greater efficiencies, resolve issues faster, and provide innovative solutions tailored to client needs.
Data and Analytics
The company’s Data Analytics and AI (‘DNA’) practice has been investing in data analytics and AI solutions over the past decade, which has driven its services to help customers unlock AI-powered business transformation and deliver exponential business value.
The company works with customers to get their enterprises' data ready for AI to lay a robust data foundation and platform that drives business transformation. The company continues to build on its strengths throughout the data lifecycle with AI-powered engineering - right from defining their DNA and strategy, implementing their enterprise information architecture, and data acquisition from disparate data sources, to converting it into insights delivered through multiple channels for informed decision-making, including self-service options.
The company offers a comprehensive approach by combining customer data journeys with cutting-edge AI strategies to drive AI-first business transformation. This helps enterprises to reimagine their business processes. The company also creates AI and analytics models to analyze and solve business problems through data science expertise, mathematical modeling, which finally leads to the application of robotics, machine learning, and business process automation.
The company helps customers achieve all these using systems that can work with huge volumes of data to enable AI-led real-time insights through harnessing and managing ‘ALL data’ with high-speed curation and cataloging of knowledge. AI brain and Smart Data Fabric provide such capabilities with accelerated time-to-market and significantly improve the business value for driving business transformation and helping clients reimagine business models, products, and services.
The practice service offerings include:
AI Strategy and Value Office helps enterprises harmonize a business-first AI strategy, establish executive governance and processes along with an outcome-focused value office, driving measurable success. It also provides guidance on technology and architecture choices and assists the company’s clients with building their data, analytics, and business intelligence competency centers. The Value Office framework is designed to help enterprises effectively conceptualize, define, measure, and manage the value generated by their AI initiatives.
Getting Enterprises Data Ready for AI is powered by platforms and accelerators to help enterprises manage all their data by efficiently cataloging and fingerprinting, which is essential for optimal AI performance. It also helps to apply governance guardrails throughout the data/AI lifecycle and democratize knowledge.
Data Modernization and Transformation helps strategize, assess, define, and implement end-to-end enterprise information architecture on cloud/hybrid and enables clients to drive business transformation with an AI-first approach to increase IT productivity and democratize consumption through native cloud platforms and surrounding ecosystems.
AI-Powered Business Transformation is an offering that empowers enterprises to reimagine business processes with AI-augmented capabilities, driving sustainable competitive advantage through measurable business outcomes.
Building AI Economy is an offering that helps enterprises build new AI-driven products and services that are served through a network of partners. This enables enterprises to build sustainable competitive advantage.
Data Monetization helps discover and realize new intelligence-led opportunities, unique to the business, to amplify outcomes and innovate unexplored directions.
Data and AI Governance provides the frameworks and expertise needed to ensure trust, data security, privacy compliance, and ethical AI development that paves the way for responsible innovation.
Vendor consolidation and GCC: This is driven by the ‘Data & AI Estate Management’ offering of Infosys. The goal is not only to consolidate vendors to reduce services spending but also to create a self-funding model to optimize, manage, and transform the data and AI landscape of an enterprise. The self-funding model is driven by committing TCO reduction through AI-fueled hyper productivity, new services model – vertical consolidation and right shoring, cloud-driven modernization, and license and app rationalization.
Data Operations codifies the complexity of a boundaryless data landscape into agile, easy-to-manage operations driven by extreme automation.
Data Integration and Extract, Transform and Load (‘ETL’) provides end-to-end services for building enterprise data warehouses, data marts, and data stores. This includes building best-in-class zero data engineering, data models, or adopting industry-specific models and building the entire data provisioning layer using ETL tools.
Master Data Management (‘MDM’), Data Quality and Governance defines and implements MDM capability using tools and custom technologies, and industry-specific data quality and governance services.
Business Intelligence and Reporting: The company’s information delivery services include reporting, dashboards, and analytics. They enable end-users with self-service Business Intelligence and enable its consumption across multiple digital platforms.
Enterprise Performance Management helps conceptualize and deliver enterprise performance management solutions that help corporations assess and analyze their performance around key KPIs, profitability analysis, and the like, as well as applications that deliver capabilities based on financial consolidation and planning.
Engineering Services Capabilities
At Infosys Engineering Services, for over three decades, the company has helped discover and deliver viable solutions that drive innovation across the entire spectrum of the engineering value chain – from concept and design to build, manufacture, operate, and sustain. The company’s goal is to help organizations deliver superior products and experiences while ensuring cost-effectiveness, improved efficiencies, and environmentally sustainable practices. All this while complying with industry standards and compliance needs for the industries that it operates in.
The company accomplishes this through its end-to-end spectrum of engineering offerings:
Cutting-edge Digital Product Engineering: Applying the latest technologies for integrated product development through its core competence in mechanical, silicon & embedded, electronics, electrical, and software systems. These span areas from lightweight composite aero-structures to high-performance turbomachinery equipment to human-factor engineered medical devices and software products and platforms.
Connecting the Physical and Digital Worlds: By enabling IoT-enabled connected systems, machines, processes, and smart spaces, the company bridges the gap between the physical and digital realms, making everything smarter and more efficient. From helping build smart factories for premier aerospace MRO firms to award-winning connected & autonomous vehicle solutions.
Advanced Networks & Connectivity: The company transforms traditional network models into advanced, secure, and reliable network infrastructure, enhancing connectivity with services including software-defined, 5G, and edge networks. The company helps develop and deploy AI-powered media and entertainment platforms. The company is also transforming its clients’ workplace collaboration with its innovative unified communications services and contact center transformation on cloud/voice AI solutions.
Incubating Emerging Technology Innovation: The company has expanded capabilities in emerging offerings like NextGen Mobility, Private 5G Networks, and AI-First Engineering. The company has a vibrant partner ecosystem with leading technology players, industry bodies, and academia to fuel this. Specialized acquisitions like Kaleidoscope Innovation, a full-spectrum product design, development, and insights firm innovating across medical, consumer, and industrial markets, InSemi, a leading semiconductor design and embedded services provider bringing niche design skills at scale, and in-tech, focused on automotive, rail-road, and smart industry sectors especially for the next phase of automotive innovation in the arena of software-defined vehicles, bolster the company’s capabilities to innovate and make meaningful impact through a combination of cutting-edge technologies.
Cloud and Infrastructure Management Capabilities
Increasingly, clients are migrating workloads to a hybrid environment by benchmarking their internal IT infrastructure services on the basis of performance, cost, agility, and reliability vis-à-vis private and public cloud infrastructure. Infosys is poised to cater to this trend through the company’s unique and comprehensive suite of solutions and methodologies based on ‘hybrid IT management’ and ‘workload migration to cloud’.
At the same time, the company’s industrialized service delivery and unified hybrid IT management approach deliver a simplified and responsive IT environment using the latest developments in automation, cloud, analytics, and mobility. With the company’s automation assets, analytics-driven operations, and rapid environment deployment solutions, it has been able to reduce manual effort, improve asset utilization, and accelerate time-to-market.
The platforms include:
Infosys Polycloud Platform: Most enterprises have started to adopt cloud-native, apps and platform-centric approaches. The Infosys Polycloud Platform enables enterprises to build vendor-agnostic solutions across cloud providers without worrying about getting locked in, while providing the flexibility to port from one provider to another. The Infosys Polycloud platform comprises the Smart Catalog, Telemetry Hub, and an overall governance and security framework providing a seamless experience for multiple personas.
Infosys Automation Suite: Along with the company’s IT operations analytics solution, this suite reduces manual effort significantly through process standardization, predictive analytics, and workflow automation.
The company’s acquisition of GuideVision, one of the largest ServiceNow Elite Partners in Europe, is an award-winning enterprise service management consultancy specializing in offering strategic advisory, consulting, implementations, training, and support on the ServiceNow platform. Through this acquisition, Infosys has further enhanced its digital capabilities, strengthened the Infosys Cobalt portfolio of cloud services, and reaffirmed its commitment to the growing ServiceNow ecosystem. GuideVision brings to Infosys end-to-end offerings, including SnowMirror - a proprietary smart data replication tool for ServiceNow.
Infosys Cobalt
Infosys Cobalt is a comprehensive suite of services, solutions, and platforms designed to act as a force multiplier for cloud-powered enterprise transformation. It enables enterprises to become agile by adopting cloud, AI, and other technologies to drive business growth and resilience, going beyond merely managing technological challenges. With its transformative capabilities, Infosys Cobalt helps create future-ready enterprises, leveraging technology to bring efficiency, agility, and innovation in every industry segment and region. Infosys Cobalt is designed to be secure by design, adopt AI pervasively, and keep sustainability needs at the core.
Strategic business outcomes: Strategic Business Outcomes - Infosys Cobalt empowers enterprises to achieve sustainable growth while delivering exceptional customer experiences. By enabling the development of relevant, innovative products and services, it positions businesses to unlock new revenue streams. The platform embeds compliance capabilities with minimal overhead, ensuring agility and adaptability in a rapidly evolving landscape. With continuous innovation at its core, Infosys Cobalt drives strategic differentiation and operational excellence through the seamless integration of cloud, AI, and data technologies.
Customized industry cloud solutions: Infosys Cobalt industry cloud solutions provide perspective reference architecture, implementation blueprint, and security-compliant frameworks tailored to key industry segments. This enables enterprises to maximize the value of their existing IT landscape while unlocking potential with technology for executing businesses in new ways. This approach delivers exceptional business process efficiency, and great experiences for all stakeholders (customers, partners, and employees), and by fostering innovation, organizations gain a competitive edge and drive sustainable growth.
Cloud for AI, innovation, and efficiency: At the heart of Infosys Cobalt lies its ability to reimagine technology within core business processes. It enables enterprises to adopt composable architectures, redefining products and services to meet evolving market demands. This adaptability positions organizations to excel in dynamic business ecosystems. Through the integration of AI and data technologies, Infosys Cobalt facilitates the transition to autonomous operations, creating smarter, more innovative, and real-time enterprises. The result is a foundation of resilience, efficiency, and continuous innovation that drives sustained success.
Infosys AI and Automation Capabilities
Infosys AI offerings powered by Infosys Topaz help enterprises adopt a comprehensive approach and roadmap to discover and scale AI across the enterprise in a responsible way. With Infosys AI, businesses can reimagine the work, workplace, and workforce to drive business agility, enhance customer experience, and gain a competitive edge in the market.
Infosys is taking the AI-first approach to its own transformation, with Agentic AI at the forefront of the company’s strategy for both internal implementations and client solutions. The company is bringing the power of AI to accelerate its own enterprise transformation, even as it builds incremental value from micro-changes to improve client service, reimagine business processes, and boost productivity. Through the company’s Infosys Agentic Foundry, it is developing specialized agents that transform work, workforce, and workplace for itself and its clients. These include specialized AI Agents that enhance productivity across the enterprise, from deep research agents for knowledge discovery, audit agents for financial compliance, coding agents, knowledge retrieval agents, and personalized learning agents. The company launched its first Small Language Model (SLM) and integrated it into multiple of its products and services. For instance, the company’s BankingSLM is integrated into platforms like Finacle, and is powering AI assistants that are designed to support users across roles, such as business operations, system support, and application customization.
The company has reimagined its core service offerings and created 25 playbooks leveraging the power of AI and delivering value to its clients. The company has created 23 AI Industry blueprints to solve industry-specific challenges using AI. The company has a dedicated Topaz Center of Excellence to work on emerging AI trends in collaboration with its partners, including hyper-scalers, start-ups, industry bodies, academia, and more. Over 275,000 of the company’s people are trained on AI at different levels of proficiency. The company’s open-sourced Responsible AI toolkit has gained significant industry adoption, earned recognition from the OECD.AI Policy Observatory, and has been adopted by the Karnataka Government for startups. The company is collaborating with the Linux Foundation for networking and building strategic partnerships with universities to set up AI Labs in the US and UK, focusing on AI Models and Responsible AI.
Infosys Topaz is the company’s AI-first set of services, solutions, and platforms that includes: a platform-based, poly-AI approach to improve adaptability and flexibility, Industry Blueprints, Playbooks, specialized models for domain adaptation (Narrow Transformer), Infosys Topaz Responsible AI framework, and an ecosystem of partners: Infosys Topaz brings an extensive ecosystem across the AI value chain. The company has successfully delivered over 400 generative AI projects by bringing Infosys Topaz, its generative and agentic AI-powered services and solutions.
Infosys AI offerings are serving businesses across industries, in building resilience into their operating model and uncovering smart innovations that deliver renewed and intuitive customer experiences for the next normal.
Infosys Center for Emerging Technology Solutions (iCETS)
iCETS is the emerging technology solution incubation partner for Infosys’ clients and units. It provides next-generation platforms and innovation-as-a-service to help future-proof enterprise businesses, leveraging 'New Emerging and eXploratory Technologies’ (NEXT). There are four distinct dimensions across which iCETS delivers innovation.
InspireNext: A set of capabilities and offerings designed to help discover new possibilities of doing business. The Listening Post as a Service (LPaaS) acts as a signal catcher of new business and technology trends. The company has helped over 65 clients detect early signals of evolving phenomena from innovation centers across the world. The insights gathered from the company’s LPaaS program and its clients help it to set up and develop Centers of Excellence (CoE) for technologies, such as AI and generative AI, quantum computing, cybersecurity, mixed reality, etc. These CoE experiment with and develop possible and demonstrable solutions for its clients, e.g., an AI benchmarking platform, logistics optimization using quantum technologies, etc.
ServiceNext: Newly developed capabilities and IP are leveraged to help differentiate the company’s service offerings or create new offerings for its clients. For example, LEAP for AI-led maintenance projects, CyberNext for cybersecurity management for its clients, iQE for quality engineering services, iDSS, and iEDPS for data readiness for AI, etc. Each of these platforms gives Infosys an edge by providing efficient services and helping clients to reduce costs and risks while adopting new solutions. The company has over 1,000 client deployments of its IP across its portfolio. Be The Navigator (BTN) is the company’s flagship program for grassroots innovation. It is a structured and scalable program for its clients to leverage its innovation expertise and infrastructure to make improvements each day.
ConnectNext: Brings together innovations from an external ecosystem of hyper-scalers, startups, and universities. The Infosys Innovation Network (IIN) today nurtures many startups across technologies. Its collaboration with hyper-scalers and product players helps to differentiate Infosys' services and platforms, including in generative AI, data readiness, immersive experiences, space, semiconductor, etc.
IncubateNext: Provides the company’s clients with rapid and agile innovation capabilities. Infosys internal experts, IP, and external partnerships like startups bring significant scope for experimentation, scaling of ideas, and increased velocity of innovation. Infosys Living Labs has helped over 100 clients in adopting new technologies, such as AI, generative AI, mixed reality, customer experience, etc. Most of the company’s innovations are also made available for wider learnings via its Innovation Hubs. With over 190 different technology experiences, the company helps its clients from different industries to understand the potential and apply these innovations to their business opportunities.
The company has also established the Applied Research Centers (ARC) that focus on technological and trends research across diverse domains, such as applied AI, new interaction models, autonomous machines, advanced cybersecurity, and other emerging technology areas.
Business Process Management Capabilities
Infosys BPM provides end-to-end Business Process Management (BPM) services. The company’s consultative approach leverages Generative Business Services prioritizing AI solutions, as it embeds AI at the core of everything it does—leveraging deep customer insights, domain expertise, and empathetic intelligence to seamlessly integrate generative AI solutions, agentic AI solutions, and drive innovation toward a SaaS model. The company’s AI-driven approach transforms business operations, making them smarter, faster, and more intuitive. The comprehensive approach empowers organizations to relentlessly innovate, accelerate growth, build connected ecosystems, and ultimately deliver large-scale business impact. The company also continues to leverage AI's benefits for its human-ware through skill enhancement, reskilling, complex problem-solving, judgmental decision-making, and domain expertise.
Infosys BPM offers business process management services, such as Finance & Accounting (F&A), Sourcing & Procurement (S&P), Sales & Fulfillment (S&F), Customer Service (CS), Human Resource Outsourcing (HRO), Legal Process Management (LPM), Digital Interactive Services (DIS), Digital Transformation Services (DTS), Analytics (AT), Business Transformation Services, Annotation Services for AI and ML, Learning Services, Master Data Management, Geospatial Data Services, Business Process as a Service (BPaaS), Global Capability Centers (GCC), Financial Crime Compliance (FCC), Trust & Safety (T&S), and Industry Solutions across industry segments, viz., BFSI, Manufacturing, Hi-Tech, Retail, Services, Utilities, Resources & Energy (SURE), Telecom, etc.
The company’s platform-based digital capabilities include industry-leading policy administration and insurance platform McCamish NGIN; vertical utilities platform in mortgage – Stater, and its joint venture with Hitachi, Panasonic, Mitsubishi, and Pasona in Japan for sourcing and procurement, and enterprise capabilities platforms, such as APOC (Account Payables on Cloud).
Products & Platforms
EdgeVerve AI Next – The company’s 'Enterprise Transformation Platforms' empower clients to unlock possibilities in their AI-led digital transformation journey. The Unified AI Platform is designed from the ground up to harness generative AI and the transformative potential of agentic AI. It eliminates silos across people, processes, data, and technology—driving business transformation and enabling enterprises to scale Applied AI seamlessly. By combining AI-driven insights, cloud-native architecture, and cutting-edge automation, AI Next provides flexible, scalable solutions that empower organizations to adapt and thrive in an ever-changing digital landscape, minimizing disruptions while enhancing agility and scalability. From global business services and enterprise transformation to supply chain optimization, EdgeVerve AI Next is a catalyst for profound business transformation.
Finacle
Finacle is an industry leader in digital banking solutions. Finacle’s cloud-native solution suite and SaaS offerings help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. Finacle solutions address the core banking, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, pricing, and blockchain requirements of financial institutions. Banks in over 100 countries rely on Finacle to help more than a billion people save, pay, borrow, and invest better.
McCamish
Infosys McCamish offers platform-based insurance process management solutions and services for insurance companies across a broad array of insurance products, distribution models, and platform deployment options. Core offerings include products and services in Individual Life Insurance and Annuities, Employer-sponsored Benefits and Retirements, and Producer Management and Compensation. In addition to providing the VPAS Platform in License and SaaS engagements, Infosys McCamish also provides end-to-end BPM Policy administration services on the VPAS Platform, which provides BPM and SaaS-BPM hybrid engagement options. The VPAS platform is a comprehensive software suite that provides rich functional depth for servicing all types of insurance and annuity products across the industry value chain on a single platform. PMACS offers a comprehensive suite for producer and distribution management in financial services, enabling fast go-to-market for compensation plans, reliable calculations, and easy management. NGIN is a cloud-native platform for global life insurance and annuity policy administration, enhancing operational efficiency and growth. The NBUW platform unlocks new business acquisition potential with flexibility for managing acquisitions, suitability analysis, and underwriting decisions. The digital platform includes both Customer (policyholder) and Agent portals, and API integration with smart devices and IoT components, such as smart video and chatbots.
Panaya
Panaya, a SaaS-based company certified by SAP, Oracle, and Salesforce.com, offers an all-in-one platform for Smart Testing solutions and Change Intelligence tailored for ERP, CRM, and cloud business applications.
Panaya accelerates and de-risks digital landscapes with AI-powered Test Automation, Test Management, and Impact Analysis. Panaya's focus on ease of use and an intuitive interface ensures seamless collaboration between business and IT, empowering business users and IT professionals to gain real-time visibility and control over their projects. This capability enables faster releases and continuous delivery of high-quality software.
Since its founding in 2006, over 3,000 companies across 62 countries, including a third of the Fortune 500, have trusted Panaya to drive rapid, quality testing and change management in their enterprise business applications.
Infosys Equinox
Infosys Equinox is a composable, human-centric digital commerce and marketing platform that enables enterprises to deliver hyper-personalized omnichannel shopping experiences across all touchpoints. The company’s AI-powered future-ready MACH-X (Microservices-based, API-first, Cloud-native, Headless, and eXtensible) architecture balances agility and adaptability to enable enterprises to solve their most complex and unique e-commerce needs. The company’s integrated partner ecosystem, growing app store, and commerce-as-a-service operating model make it a highly effective e-commerce platform to build end-to-end commerce solutions.
Infosys Helix
Data emerging as the new disruptor has empowered consumers to micro-manage their health, enabling on-demand, hyper-convenient care. Infosys Helix is a Platform-Powered, AI-First, People-Centric suite that allows healthcare data to be analyzed, customized, and democratized for different users in the ecosystem, such as payers, providers, members, and governments. The suite offers three platforms - Provider Lifecycle Management Platform, Payer On Cloud Platform, and Payer B2B Platform.
Infosys Stater
Infosys Stater operates in the mortgage and consumer loan value chain with extensive capabilities in Digital Origination, Servicing, and Collections. A leading technology and business process management provider across the mortgage services value chain, Infosys Stater enhances experience and operational efficiencies. The company’s platform helps customers to be innovative and successful. The company continues to drive clients’ Mortgage and Consumer Loan digital transformation strategy with accelerators, such as dynamic workflow, API layers, RPA, and Analytics.
Clients
The company markets its services to enterprises throughout the globe. The company has a strong market presence in North America, Europe, and Asia Pacific.
The volume of work the company performs for specific clients varies from year to year based on the nature of the assignments it has with its clients. Thus, a major client in one year may not provide the same level of revenues in a subsequent year. However, in any given year, a limited number of clients tend to contribute a significant portion of its revenues. The company’s revenues experience seasonality across certain quarters based on the billable effort that varies across quarters due to differences in the number of working days, number of holidays, and variation in the amount of client spending across quarters.
Sales and Marketing
The company has organized its sales and marketing functions into teams across 59 countries around the world, focusing on delivering AI, cloud, and other digital solutions for specific industries and geographies. The company’s depth of geographic reach and industry knowledge allows it to leverage global expertise tailored locally to serve every client's needs. The company’s strategy focuses on articulating and demonstrating how it can be the next-generation digital-first, enterprise AI partner of choice for businesses navigating their transformation.
Brand Infosys is counted among the world’s Top 100 brands and has also been recognized as the fastest-growing IT services brand globally, over a 5-year period. It is nurtured by over 320,000 of the company’s purpose-driven Infoscions seeking to amplify human potential and create the next opportunity for people, businesses, and communities.
Intellectual Property
As of March 31, 2025, the company had 823 pending or registered patents in India, the EU, the United States, and other key jurisdictions. Infosys and its subsidiaries also have over 870 trademarks pending or registered across classes identified for various goods and services across 52 countries. The company has obtained registration of its key brand ‘INFOSYS’ as a trademark in both India and the United States.
Government Regulation
The company benefits from certain tax incentives promulgated by the Government of India, including the export of services from SEZs.
The company has also benefited from the liberalization and deregulation of the Indian economy by the successive Indian governments since 1991. However, there are restrictive Indian laws and regulations that affect the company’s business, including regulations that require it to obtain approval from the RBI and/or the Ministry of Finance of the Government of India in certain cases, to acquire companies incorporated outside India, and regulations that require it, subject to some exceptions, to obtain approval from relevant government authorities in India in order to raise capital outside India. The conversion of the company’s equity shares into ADSs is governed by guidelines issued by the RBI.
Research and Development
The company’s research and development expense for fiscal year 2025 was $153 million.
History
The company was founded in 1981. It was incorporated in 1981 in Maharashtra, India under the Indian Companies Act, 1956. The company was formerly known as Infosys Consultants Private Limited and changed its name to Infosys Technologies Private Limited in 1992 and then to Infosys Technologies Limited in 1992. Further, the company changed its name to Infosys Limited in 2011.
