Accenture plc (Accenture) is a global professional services company.
The company is a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. The company is one of the world’s leaders in helping drive that change, with strong ecosystem relationships. The company combines its strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. The company’s bro...
Accenture plc (Accenture) is a global professional services company.
The company is a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. The company is one of the world’s leaders in helping drive that change, with strong ecosystem relationships. The company combines its strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. The company’s broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with the company’s culture of shared success and commitment to creating 360° value, enable the company to help its clients reinvent and build trusted, lasting relationships.
The company serves clients and manages its business through three geographic markets: North America, EMEA (Europe, Middle East and Africa) and Growth Markets. These markets bring together all of the company’s capabilities across its services, industries and functions to deliver value to the company’s clients.
In the first quarter of fiscal 2025, the company’s Latin America market unit will move from Growth Markets to North America. With this change, North America will become the Americas market and Growth Markets will become the Asia Pacific market.
The company goes to market by industry, leveraging its deep expertise across the company’s five industry groups—Communications, Media & Technology, Financial Services, Health & Public Service, Products and Resources. The company’s integrated service teams meet client needs rapidly and at scale, leveraging its network of more than 100 innovation hubs, the company’s technology expertise and ecosystem relationships, and the company’s global delivery capabilities.
The company’s revenues are derived primarily from Forbes Global 2000 companies, governments and government agencies.
Strategy
The core of the company’s growth strategy is to be its clients’ reinvention partner of choice, delivering 360° value to the company’s clients, people, shareholders, partners and communities. The company’s strategy defines the areas in which the company will drive growth, build differentiation and enable the company’s clients to transform their organizations through technology, data and AI to create value every day. The company aspires to be at the center of its clients’ business and help them reach new levels of performance and to set themselves apart as leaders in their industries.
The company defines 360° value as delivering the financial business case and unique value a client may be seeking, and striving to partner with the company’s clients to achieve greater progress on inclusion and diversity, reskill and upskill the company’s clients’ employees, help the company’s clients achieve their sustainability goals, and create meaningful experiences, both with Accenture and for the customers and employees of the company’s clients.
The company brings industry specific solutions and services, as well as cross industry expertise and leverage the company’s scale and global footprint, innovation capabilities, and strong ecosystem partnerships together with the company’s assets and platforms, including myWizard, myNav, SynOps and AI Navigator for Enterprise to deliver tangible value for the company’s clients.
The company helps its clients use technology to drive enterprise-wide transformation, which includes:
Building their digital core—such as moving them to the cloud, leveraging data and AI, and embedding security across the enterprise;
Optimizing their operations—such as helping the company’s clients digitize faster, access digital talent and reduce costs as well as through digitizing engineering and manufacturing; and
Accelerating their revenue growth—such as through using technology and creativity to create personalized connections, experiences and targeted sales at scale, leveraging data and AI, transforming content supply chains and marketing and commerce models and helping create new digital services and business models.
The company’s clients turn to the company to help them drive reinvention with the company’s unique combination of services across Strategy & Consulting, Technology, Operations, Industry X and Song. The company’s strategists and deep industry, functional, customer and technology consultants work hand-in-hand with the company’s clients and across services to shape and deliver these reinventions.
At the same time, the company sees AI as the new digital. Like digital, AI is both a technology and a new way of working, and its full value will only come from strategies built on both productivity and growth. And the company will be used in every part of the enterprise. The introduction of generative AI signifies a transformative era that is set to drive growth for the company and its clients.
The company’s managed services are strategic for its clients as companies seek to move faster, embrace AI and automation and leverage the company’s digital platforms and talent.
The company’s strategy to deliver 360° value makes the company an attractive destination for top talent, a trusted partner to the company’s clients and ecosystem, and a respected member of the company’s communities.
Geographic Markets
The company’s geographic markets—North America, EMEA and Growth Markets—bring together integrated service teams, which typically consist of industry and functional experts, technology and capability specialists and professionals with local market knowledge and experience, to meet client needs. The geographic markets have primary responsibility for building and sustaining long-term client relationships; bringing together the company’s expertise from around the globe and collaborating across the company’s business to sell and deliver the company’s full range of services and capabilities; ensuring client satisfaction; and achieving revenue and profitability objectives.
While the company serves clients in locally relevant ways, the company’s global footprint and scale in every major country give the company the ability to leverage the company’s experience and people from around the world to accelerate outcomes for the company’s clients.
The company’s three geographic markets are the company’s reporting segments. The percent of the company’s revenues represented by each market is shown at right.
Services
The company bring together skills, capabilities, industry experience and functional expertise to help the company’s clients achieve tangible outcomes and create 360° value.
Strategy & Consulting
The company works with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. The company’s deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent, learning and sustainability capabilities, the company’s Strategy & Consulting services help architect and accelerate all aspects of an organization’s reinvention.
Technology
The company provides comprehensive services and solutions that span cloud; systems integration and application management; security; intelligent platform services; infrastructure services; software engineering services; data and AI; automation; and global delivery through the company’s Advanced Technology Centers. The company continuously innovates its services, capabilities and platforms through early adoption of new technologies, such as generative AI, blockchain, robotics, 5G, edge computing, metaverse and quantum computing. The company provides a range of capabilities that addresses the challenges faced by organizations today, including how to achieve reinvention, manage change and develop new growth opportunities.
The company is continuously innovating and investing in R&D for both existing and new forms of technology. The company’s focus in its Accenture Labs includes furthering innovation beyond traditional boundaries, such as science and space technologies. The company’s innovation hubs around the world help clients innovate at unmatched speed, scope and scale. The company has strong relationships with the world’s leading technology companies, as well as emerging start-ups, which enable the company to enhance its service offerings, augment the company’s capabilities and deliver distinctive business value to the company’s clients. The company’s strong ecosystem relationships provide a significant competitive advantage, and the company is a key partner of a broad range of technology providers, including Adobe, Alibaba, Amazon Web Services, Blue Yonder, Cisco, Databricks, Dell, Google, HPE, IBM RedHat, Microsoft, NVIDIA, Oracle, Palo Alto Networks, Pegasystems, Salesforce, SAP, ServiceNow, Snowflake, VMware, Workday and many others. In addition to the company’s mature partners, the company invests in emerging technologies through Accenture Ventures. The company pushes the boundaries of what technology can enable and help clients get the most value and best capabilities out of platforms.
Operations
The company operates business processes on behalf of clients for specific enterprise functions, including finance and accounting, sourcing and procurement, supply chain, marketing and sales, and human resources, as well as industry-specific services, such as platform trust and safety, banking, insurance, network and health services. The company helps organizations to reinvent themselves through intelligent operations, enabled by SynOps, the company’s cloud enabled platform that empowers people with data, processes, automation, generative AI and a broad ecosystem of technology partners to transform enterprise operations at speed and scale.
Industry X
The company combines its digital capabilities with deep engineering and manufacturing expertise. By using the combined power of digital and data the company helps its clients to reinvent and reimagine the products they make and how they make them. This includes helping the company’s clients to digitally transform how their capital projects are planned, managed and executed, from plant and asset construction to public infrastructure, power grids and data centers. The company collaborates with its platform and software partners to help the company’s clients achieve compressed transformations by redefining how their products are designed and engineered, tested, sourced and supplied, manufactured, and serviced, returned and renewed. The company also designs, manufactures, and assembles its own advanced automation equipment, robotics and other specialized commercial hardware to support the company’s clients’ operations. Through the use of data and transformative technologies, such as AI and generative AI, Internet of Things, artificial reality/virtual reality, advanced robotics, digital twins and metaverse, the company helps its clients reinvent to achieve greater resilience, productivity and sustainability in their core operations and design and engineer intelligent products faster and more cost effectively. And in doing so, the company helps them create new, hyper-personalized experiences and intelligent products and services.
Song
The company helps its clients create new, hyper-personalized experiences and services that are intelligently designed to foster loyalty and drive growth by making customer interactions more compelling, useful, and simple from initial interaction through ongoing customer service. The company’s suite of services spans design, digital products, marketing, commerce, and customer service. The company create products and experiences that resonate deeply with users across multiple channels. The company helps brands amplify their value, by making their propositions clear and inspiring to stand out in a crowded marketplace. The company’s commerce strategies are designed to enhance sales effectiveness and create seamless buying experiences. The company’s customer service innovations help make support more responsive and accessible. The company brings cross industry expertise, underpinning these services with technology. The company leverages the combined power of strategy, data and AI (including generative AI), ecosystem partnerships, and the company’s ability to scale and manage programs on behalf of the company’s clients. By doing so, the company enhances its creative processes, solve client challenges more effectively, and provide solutions that are designed to be advanced, ethically sound and sustainable to help the company’s clients reinvent how they engage with their customers.
Industry Groups
The depth and breadth of the company’s industry expertise is a key competitive advantage which allows the company to bring client-specific industry solutions to its clients to accelerate value creation. The company’s industry focus gives the company an understanding of industry evolution, business issues and trends, industry operating models, capabilities and processes and new and emerging technologies. The breadth of the company’s industry expertise enables the company to create solutions that are informed by cross industry experience. The company goes to market through the following five industry groups within the company’s geographic markets.
Communications, Media & Technology
Communications & Media: Includes B2C and B2B communications service providers (both fixed and mobile), MVNO (mobile virtual network operators) and network infrastructure companies inclusive of edge and IOT connectivity infrastructure, cable and satellite communications, broadcasters and TV networks, gaming, print, online and traditional publishing, entertainment, sports, content producers (including studios), content aggregators and streaming live events (sports) and media infrastructure providers, integrated advertising agencies and creative.
High Tech: Includes enterprise technology, hardware, and associated manufacturing; consumer technology, electronics, batteries, and associated manufacturing; network equipment and device providers and manufacturers, data centers; semiconductor including silicon design and development, foundries, capital equipment, and manufacturing; and medical equipment companies and manufacturers.
Software & Platforms: Includes cloud-based enterprise and consumer software companies, large language model owners; both subscription and ad-driven consumer platforms spanning ecommerce, social, media, advertising and gaming.
Financial Services
Banking & Capital Markets: Includes retail and commercial banks, mortgage lenders, payment providers, corporate and investment banks, private equity firms, market infrastructure providers, wealth and asset management firms, broker/dealers, depositories, exchanges, clearing and settlement organizations, retirement services providers, and other diversified financial enterprises.
Insurance: Includes property and casualty, life and annuities and group benefits insurers, reinsurance firms, and insurance brokers.
Health & Public Service
Health: Includes healthcare providers, such as hospitals, public health systems, policy-making authorities, health insurers (payers), and industry organizations and associations.
Public Service: Includes defense departments and military forces; public safety authorities; justice departments; human and social services agencies; educational institutions; non-profit organizations; cities; transportation agencies; and postal, customs, revenue and tax agencies.
The company’s work with clients in the U.S. federal government is delivered through Accenture Federal Services, a U.S. company and a wholly owned subsidiary of Accenture LLP, and represented approximately 37% of the company’s Health & Public Service industry group’s revenues and 17% of the company’s North America revenues in the year ended August 31, 2024 (fiscal 2024).
Products
Consumer Goods, Retail & Travel Services: Includes food and beverage, household goods, personal care, tobacco, fashion/apparel, agribusiness and consumer health companies; supermarkets, hardline retailers, mass-merchandise discounters, department, quickserve and convenience stores and specialty retailers; aviation; and hospitality and travel services companies.
Industrial: Includes industrial & electrical equipment manufacturers and industrial suppliers; and construction, heavy equipment, consumer durables, engineering services, real estate, freight & logistics, aerospace & defense, automotive & mobility and public transportation companies.
Life Sciences: Includes biopharmaceutical, medical technology and distributors.
Resources
Chemicals & Natural Resources: Includes petrochemicals, specialty chemicals, polymers and plastics, gases and agricultural chemicals companies, as well as the metals, mining, forest products and building materials industries.
Energy: Includes oil and gas industries, including upstream, midstream, downstream, oilfield services, clean energy and energy trading companies.
Utilities: Includes power generators and developers, including nuclear, renewables and other conventional generators; electric and gas transmission and distribution operators, energy and energy service retailers; water, waste and recycling service providers.
Research and Development
For the year ended August 31, 2024, the company's research and development included $1.2 billion.
History
Accenture plc was founded in 1951. The company was incorporated in Ireland in 2009.
