Motorola Solutions, Inc. provides public safety and enterprise security solutions in the United States, the United Kingdom, Canada, and internationally. The company designs and advances technology for more than 100,000 public safety and enterprise customers in over 100 countries.
The company is building and connecting an ecosystem of safety and security technologies to help protect people, property and places, which includes Land Mobile Radio Communications (‘LMR’ or ‘LMR Communications’), Vide...
Motorola Solutions, Inc. provides public safety and enterprise security solutions in the United States, the United Kingdom, Canada, and internationally. The company designs and advances technology for more than 100,000 public safety and enterprise customers in over 100 countries.
The company is building and connecting an ecosystem of safety and security technologies to help protect people, property and places, which includes Land Mobile Radio Communications (‘LMR’ or ‘LMR Communications’), Video Security and Access Control (‘Video’) and Command Center. Across all three technologies, the company offers on-premises, cloud-based and hybrid software solutions, and services, such as cybersecurity subscription services and managed and support services.
The company supports police, fire, and other emergency responders to help protect communities, while its base of enterprise customers, including schools, hospitals, businesses, and stadiums, continues to grow as the criticality of safety and security becomes increasingly important. As a provider to both public safety and enterprises, the company’s technologies can connect those in need with those who can help, enabling the collaboration that is critical for a more proactive approach to safety and security.
The company manages its business organizationally through two segments: Products and Systems Integration and Software and Services. Within these segments, the company three principal product lines in which it reports net sales:
LMR Communications: Infrastructure, devices (two-way radio and broadband, including both for public safety and professional and commercial radio (‘PCR’) and software that enable communications, inclusive of installation and integration, backed by services, to assure availability, security, and resiliency;
Video: Cameras (fixed, body-worn, in-vehicle), access control, sensors, infrastructure, video management, software and artificial intelligence (‘AI’)-powered analytics that help enable visibility and bring attention to what’s important; and
Command Center: Command center solutions and software applications that unify voice, video, data and analytics from public safety agencies, enterprises and the community to create a broad informational view to help simplify workflows and improve the accuracy and speed of decisions.
The company has invested across these three technologies organically and through acquisitions to evolve its LMR focus and expand its safety and security products and services.
The company’s strategy is to generate value through its technologies that help meet the changing needs of its customers around the world in protecting people, property and places.
Segments
The company operates through two segments: Products and Systems Integration; and Software and Services.
Products and Systems Integration segment
This segment consists of devices, systems, and systems integration for the company’s Land Mobile Radio Communication and Video Security and Access Control technologies.
LMR Communications
The company’s LMR Communications technology includes infrastructure and devices for LMR, as well as devices for public safety Long Term Evolution (‘LTE’) and public carrier LTE. The company’s technology enables voice and multimedia collaborations across two-way radio, WiFi and public and private broadband networks. The company is a leader in the two-way radio category, including Project 25 (P25), Terrestrial Trunked Radio (‘TETRA’) and Digital Mobile Radio (DMR), as well as other PCR solutions. The company also deliver LTE solutions for public safety, government and commercial users, including devices operating in both low-band and mid-band frequencies, including Citizens’ Broadband Radio Service (CBRS) frequencies. The company also offers High Frequency (HF) and Very High Frequency (VHF) communications technology to military, government and relief agency customers who require dynamic and mobile point-to-point voice communications in remote environments without the need for fixed infrastructure.
The company’s public safety agencies and enterprises continue to trust LMR communications systems and devices because they are purpose-built and designed for reliability, availability, security and resiliency to help keep people connected even during the most challenging conditions.
By extending the company’s two-way radios with broadband data capabilities, it strives to provide its customers with greater functionality and multimedia access to the information and data they need in their workflows. Examples include application services, such as GPS location to better protect lone workers, job dispatch to assign tasks and work orders and over-the-air programming to optimize device uptime. The company’s view is that complementary data applications, such as these enable government, public safety and enterprise customers to work more efficiently and safely, while maintaining their mission-critical voice communications to remain connected and working in collaboration with others.
Primary sources of revenue for this technology come from selling devices and building communications systems, including the installation and integration of the company’s infrastructure equipment within its customers’ technology environments.
Video
The company’s Video technology includes video management infrastructure, AI-powered security cameras, including fixed and certain mobile video equipment, as well as on-premises and cloud-based access control solutions. The company deploys video security and access control solutions to thousands of government and enterprise customers around the world, including schools, transportation systems, healthcare centers, public venues, commercial real estate, utilities, prisons, factories, casinos, airports, financial institutions, government facilities, state and local law enforcement agencies and retailers. Organizations, such as these utilize video security and access control to verify critical events or incidents in real-time and to provide data to investigate an event or incident after it happens.
The company’s view is that government and public safety customers are increasingly turning to video security technologies, including fixed and mobile cameras, to increase visibility, accountability and safety for communities and first responders alike.
Software and Services segment
This segment provides solutions for government, public safety and commercial communications systems.
LMR Communications
LMR Communications services include support and managed services, which offer a broad continuum of support for the company’s customers. Support services include repair and replacement, technical support and preventative maintenance, and more advanced offerings such as system monitoring, software updates and cybersecurity services. Managed services range from partial to full operational support of customer-owned or Motorola Solutions-owned communications systems. The company’s customers’ systems often have multi-year or multi-decade lifespans that help drive demand for software upgrades, device and infrastructure refresh opportunities, as well as additional services to monitor, manage, maintain and secure these complex networks and solutions. The company strives to deliver services to its customers that help improve performance across their systems, devices and applications for greater safety and productivity.
The company has a comprehensive approach to system upgrades that addresses hardware, software and implementation services. As new system releases become available, the company works with its customers to upgrade software, hardware, or both, with respect to site controllers, comparators, routers, LAN switches, servers, dispatch consoles, logging equipment, network management terminals, network security devices, such as firewalls and intrusion detection sensors, on-site or remotely.
Video
Video software includes video network management software, decision management and digital evidence management software, certain mobile video equipment and advanced vehicle location data analysis software, including license plate recognition. The company’s software is designed to complement video hardware systems, providing end-to-end video security to help keep people, property and places safe.
The company’s video network management software is embedded with AI-powered analytics to deliver operational insights to its customers by bringing attention to important events within their video footage.
The company’s cloud technologies can offer organizations the ability to access, search and manage their video security, intrusion and access control system from a centralized dashboard, accessible on remote devices such as smartphones and laptops. Additionally, the company’s on-premises fixed video systems can be connected to the cloud, providing its customers with the ability to securely access and manage video across their sites from a remote or central monitoring location.
The company’s Video services include its ‘video-as-a-service’ subscription-based offerings for law enforcement, simplifying procurement by bundling hardware and software into a single subscription. For example, body cameras and in-car video systems can be paired with either on-premises or cloud-based digital evidence management software and complementary command center products. The company’s cloud solutions are also sold as-a-service, available as single-year to multi-year hosted services, supporting its customers with upgrades and software enhancements to help ensure system performance and technological advancement.
Command Center
The company’s Command Center portfolio consists of cloud-native, on-premises and hybrid software solutions that support the complex process of the public safety workflow from ‘911 call to case closure.’ From the moment a person contacts 911, an array of individuals engages to gather information, coordinate a response and manage the incident to resolution. These individuals include call takers who answer and triage 911 calls; dispatchers who route calls to police, fire and emergency medical services to manage the response; first responders who support on scene; intelligence analysts who support the incident; records and evidence specialists who preserve information and evidence; detectives who manage cases; crime analysts who identify patterns and accelerate investigations; and corrections officers who oversee jail and inmate management.
The company’s Command Center portfolio offers solutions that are designed to help community members, enterprises and public safety agencies work together and share information to help prevent critical events from escalating and better inform an emergency response when an incident unfolds.
The company’s Command Center software is designed to support an emergency response. In the 911 communications center, the company offers call-taking and management software (including multimedia communication capabilities and AI-powered call transcription and language translation), and voice and computer-aided dispatch software to assign first responders to incidents. For emergency management teams, the company offers mass notification and alerting (including panic button mobile applications), and incident collaboration software that aids in coordinating a multi-disciplinary response. In the field, the company offers mobile applications that help first responders to collaborate with each other, remain connected to the information they need, manage an incident, capture critical information to support investigations, and remotely file reports. For information and support services teams, the company offers integrated records and evidence management software, as well as solutions for managing tips and publishing crime maps to aid community engagement. For intelligence and investigations teams, the company offers software that can unify voice, video, and data in order to increase situational awareness from a single map-based view during a real-time incident response, and investigative tools to help uncover connections across records to generate leads and help close cases. For enterprises, the company provides incident management and business resilience solutions that help secure people and facilities, as well as share information with public safety when an incident necessitates it.
Another area of public safety evolution is the increasing adoption of Next Generation 911 Core Services (‘NGCS’), a group of products and services needed to create infrastructure connectivity in order to process a 911 call using Next Generation (‘NG’) technology. The NG infrastructure is an Emergency Service IP Network (‘ESInet’), which can carry voice, data and multimedia. ESInet enables 911 call takers at public safety answering points to respond to text, video and data. The company’s NGCS can be offered as a managed service and includes call routing, ESInet, location services, geographic information services, cybersecurity and its continuous communications network and security operations center dedicated to public safety.
Command Center also includes interoperability solutions that provide connectivity across LMR and broadband networks to help ensure that communication is not limited by coverage area, network technology or device type. Additionally, Command Center includes push-to-talk (‘PTT’) devices that deliver voice communications over LTE and Wi-Fi, and advanced back-end systems that enable and manage interoperable communications, capable of scaling from small enterprises to nationwide cellular networks. For example, a two-way radio network can connect with an LTE network, assisting individuals in communicating securely and more easily across technologies. These solutions can provide the company’s public safety customers with the critical interoperability between multiple agencies' networks, facilitating a coordinated response.
Finally, as the Command Center market continues to evolve from on-premises to hybrid and cloud technologies to improve their operations, the company offers both cloud-native applications and cloud features that enhance on-premises applications. The company’s flexibility helps its customers to optimize their investments and enhance their systems with the technologies of their choice.
Customers and Contracts
The company serves government agencies, state, and local public safety agencies, as well as commercial and industrial customers. The company’s customer base is fragmented and widespread when considering the many levels of government, public safety agency and private sector decision-makers that procure and use its products and services. Serving this global customer base spanning federal, state, county, province, territory, municipal, and departmental independent bodies, along with the company’s enterprise and industrial customers, requires a significant go-to-market investment.
The company’s sales model includes both direct sales by its in-house sales force, which tends to focus on its largest accounts, and sales through its channel partner program. The company’s trained channel partners include independent dealers, distributors and software vendors around the world. The dealers and distributors each have their own sales organizations that complement and extend the reach of the company’s sales force. The independent software vendors offer customized applications that meet the specific needs of the customers the company serves.
The company’s largest customer is the U.S. government (through multiple contracts with its various branches and agencies, including the armed services) representing approximately 9% of its consolidated net sales in 2024.
Competition
The company’s major competitors within its LMR, Video, and Command Center technologies include the following companies:
LMR: Airbus, BK Technologies, Hytera, iCOM, JVCKenwood Corporation, L3Harris Technologies, RCA, Samsung, Sepura, Tait, and Zebra;
Video: Allegion, Assa Abloy, Axis Communications, Axon Enterprise, Bosch, Brivo, Dahua Technology Company, dormakaba, Eagle Eye Networks, Flock, Genetec, Hanwha Group, Hikvision, Honeywell, Johnson Controls, Milestone Systems, Rhombus, Spectrum Brands, and Verkada; and
Command Center: AlertMedia, Axon Enterprise, Carbyne, CentralSquare Technologies, Comtech Telecommunications, Everbridge, Hexagon, Intrado, Mark43, NICE Public Safety, Onsolve, Oracle Public Safety, Tyler Technologies, and Versaterm.
Research and Development (R&D)
The company’s R&D expenditures were $917 million in 2024.
Intellectual Property Matters
As of December 31, 2024, the company owned approximately 6,485 granted patents in the U.S. and foreign countries and had approximately 725 U.S. and foreign patent applications pending. Foreign patents and patent applications are mostly counterparts of its U.S. patents. During 2024, the company were granted approximately 265 patents in the U.S. and in foreign countries.
The company has licensed the Motorola Marks from Motorola Trademark Holdings, LLC. which is owned by Motorola Mobility.
History
The company was founded in 1928. It was incorporated in 1973. The company was formerly known as Motorola, Inc. and changed its name to Motorola Solutions, Inc. in 2011.
