Zoom Communications Inc. (Zoom) provides an open, AI-first work platform for human connection.
Zoom Workplace with AI Companion is an open, AI-first work platform for human connection. Zoom Workplace makes connecting easier, more immersive, and more dynamic for businesses and individuals. The company is committed to evolving its platform in ways that empower limitless human connection and solve real business problems. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing,...
Zoom Communications Inc. (Zoom) provides an open, AI-first work platform for human connection.
Zoom Workplace with AI Companion is an open, AI-first work platform for human connection. Zoom Workplace makes connecting easier, more immersive, and more dynamic for businesses and individuals. The company is committed to evolving its platform in ways that empower limitless human connection and solve real business problems. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, Zoom Revenue Accelerator, and Zoom Events strengthen customer relationships throughout the customer lifecycle. The Zoom platform makes teamwork more meaningful, drives impact with intelligence, strengthens customer relationships, and enables seamless workflows. Trust is a cornerstone of the Zoom platform. The company equips users with a comprehensive set of tools to make their interactions safe, secure, and private.
Businesses of all sizes, and individuals alike, choose Zoom for several reasons:
The company cares for customers at Zoom speed: Zoom puts customers first and is committed to providing a platform and products. The company listens to its customers and puts innovation in customers' hands quickly to serve their needs.
AI-first: This AI-first approach to Zoom Workplace and Zoom Business Services is designed to allow individuals and teams to free up time and focus on what matters most: engaging, connecting, and delivering creative and insightful work, all within one unified platform.
Enterprise readiness: Zoom is built to meet the needs of enterprises, with robust reliability, security, compliance, and privacy capabilities and policies.
Designed for flexible work: Zoom is a platform designed for flexible communication and today’s flexible work needs.
Zoom just works: Ease of use is a core design principle, along with quality and reliability.
Open platform that enables customer choice: The Zoom developer ecosystem enables customers to choose the apps and integrations they prefer. The company offers more than 2,900 apps on the Zoom App Marketplace, and integrations with key software vendors, such as Microsoft and Google.
Zoom brings employee and customer experience together into a single, AI-first, open platform that people love to use. Flagship products like Zoom Meetings, Zoom Phone, Zoom Team Chat, and Zoom Docs are among the core products on the platform that are critical to business communication and collaboration needs. The company strives to continue building a platform that helps people work smarter, be more engaged with work, and better connect with each other. AI has been core to Zoom’s product DNA over many years, grounded in its conviction that AI can make work more human by strengthening collaboration, productivity, and inclusivity.
In fiscal year 2025, the company continued to invest in AI and focused on three key areas regarding AI: supporting individual productivity, powering better collaboration, and helping customer-facing teams deliver meaningful business value to delight their customers. In September 2023, the company launched Zoom AI Companion, the company’s smart assistant that is designed to empower workers to increase productivity, improve team effectiveness, and enhance skills. Additionally, the company introduced its federated approach to AI, which enables the use of multiple large language models (‘LLMs’), including Zoom’s own, to complete each task for users. Zoom’s federated approach allows its tech stack to dynamically select from multiple AI models, including those from OpenAI, Anthropic, and Meta, making AI accessible and affordable so that more people can incorporate them in their day-to-day workflows. The company is evolving agentic AI capabilities within AI Companion that will continue to deliver practical value to customers while building on the company’s ambitious vision of AI that truly amplifies human potential for its customers. In line with the company’s commitment to responsible AI, Zoom does not use customer audio, video, chat, screen sharing, attachments, or other communications (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party AI models.
Zoom continues to be at the center of flexible work. The company’s continued product innovation is laser-focused on supporting a flexible work environment, with new innovations in areas, such as document collaboration, hybrid workspaces, and employee communication. Additionally, the company’s employee experience platform, Workvivo, deepened its commitment to creating a platform that is focused on connecting and engaging employees.
Unlike most Contact Center as a Service (‘CCaaS’) solutions that are only optimized for voice, Zoom Contact Center is an omnichannel cloud contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video, SMS, and webchat. The result is a one-stop shop designed for customer experience leaders to deliver excellence to their customers and to strengthen workforce engagement.
Zoom has consistently earned high scores across customer review sites, Gartner Peer Insights, TrustRadius, and G2, including being recognized as a 2024 Customers’ Choice in the Gartner Peer Insight ‘Voice of the Customer’ for Unified Communications as a Service (‘UCaaS’) and Visual Collaboration Applications, and a Leader badge for Zoom Contact Center by G2. Industry analysts also recognize the company’s market leadership across its platform and products: Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the fourth year in a row, and Workvivo was named a leader in the Magic Quadrant for Intranet Packaged Solutions. Forrester published its Forrester Wave for Conversational Intelligence, where Zoom Revenue Accelerator debuted as a ‘Strong’ player. IDC named Zoom Events as a leader in its IDC MarketScape for Worldwide Virtual Events Applications. Zoom Workplace was also named Editor’s Choice and one of the Best Products and Services of the Year (2024) by PC Mag, included in Fast Company’s 2024 Most Innovative Companies list, and awarded CRN Tech Innovators Award for Zoom AI Companion, as well as Best Unified Communications Platform >$250m, Best UCaaS Provider AMERICAS, Best Collaboration Platform, and Best Hybrid Workplace Product from UC.
Growth Strategy
The company’s strategies are to keep its existing customers happy; drive new customer acquisition; innovate its platform continuously; drive international expansion; expand within existing customers; and grow its developer ecosystem and continue to expand its platform.
Platform
The company provides an open, AI-first work platform for human connection that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure meetings, phone, chat, content sharing, and more. The company’s products are grouped under the following categories, which are further described below:
AI - Zoom AI Companion drives impact with intelligence.
Zoom Workplace - Enables seamless collaboration and productivity on a unified platform.
Zoom Business Services - Strengthens customer relationships and delivers superior service.
Employee Experience - Makes teamwork more meaningful and engaging.
Developer Ecosystem - Creates custom integrations and streamlines workflows.
AI
Zoom AI Companion
Zoom AI Companion is Zoom’s generative AI digital assistant, designed to be seamlessly embedded across Zoom's suite of products to deliver real-time digital assistance and enhance productivity. It works effortlessly across Zoom Meetings, Zoom Team Chat, Zoom Email, Zoom Whiteboard, and Zoom Events, and more. Zoom AI Companion uses a federated AI approach that incorporates Zoom’s own LLMs with third-party models to deliver high-quality results and lower customer costs. Zoom AI Companion is included at no additional cost for customers with paid services in their Zoom user accounts.
Zoom Workplace
Zoom Meetings
Zoom Meetings provides HD video, voice, chat, and content sharing across mobile devices, desktops, laptops, telephones, and conference room systems. The company’s architecture can support up to 1,000 video participants in a single meeting. Conversations can be one-to-one, one-to-many, or many-to-many. Zoom Meetings feature a 49-person video gallery view, virtual backgrounds, MP4/M4A cloud/local recording with transcripts, video breakout rooms, screen sharing with annotation, and integrations with other powerful business applications to help teams get more done together. Zoom Meetings integrate with tools created by companies, such as Atlassian, Box, Dropbox, Google, LinkedIn, Microsoft, Salesforce, ServiceNow, and Slack. The company’s meetings are a flexible tool for on-the-go employees who rely on their mobile devices or tablets throughout their business day.
An end-to-end encryption (‘E2EE’) option is available to free and paid Zoom customers globally who host meetings with up to 1,000 participants. Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom meetings by default, but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants. Additionally, a customer-managed key (‘CMK’) service allows organizations to provide and manage their own encryption keys for certain customer content stored at rest in the Zoom Cloud. The organization needs to manage the keys in the Amazon Web Services Key Management Service. This allows for encryption of applicable content stored in the Zoom Cloud using the keys that the organization controls.
Translated captions help to remove language barriers, connect people, and promote inclusivity in meetings and webinars. Zoom Meetings currently offers translated captions in 35 languages.
Zoom Phone
Zoom Phone is a cloud phone system for businesses that provides private branch exchange (‘PBX’) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more. Zoom Phone provides inbound and outbound calling via its support for native connectivity to the public switched telephone network (‘PSTN’). Available stand-alone, or as an optional add-on to Zoom Meetings, Zoom Phone is a core component of the company’s modern UCaaS strategy that enables customers to replace their existing PBX solution and consolidate all of their business communications and collaboration requirements onto Zoom. As of January 31, 2025, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.
Zoom Phone also supports Premises Peering and Cloud Peering, which provide customers with the flexibility to keep their current PSTN service providers by redirecting existing third-party voice circuits to the Zoom Phone Cloud. Hybrid connectivity is also supported, allowing customers to mix native Zoom Phone calling plans and third-party voice circuits. This unique capability allows customers to enjoy all of the benefits and features of Zoom Phone while keeping their existing service provider contracts, phone numbers, and calling rates with their preferred carrier of record.
Zoom Phone Provider Exchange makes it easier for customers to choose their preferred PSTN provider partners, providing an improved way to connect with cloud peering partners, promote the discovery of new providers, and enable self-service of phone numbers from selected partners. As of January 31, 2025, there were more than 90 countries and territories included in the Provider Exchange program.
Zoom Team Chat
Zoom Team Chat, which is included in Zoom Workplace and Zoom Phone plans, enables organizations and teams to communicate and collaborate in groups, channels, or one-on-ones and to stay connected by instantly sharing messages, images, files, and other content across desktop, laptop, tablet, and mobile devices. With Zoom Team Chat, users can easily invite people outside their organization to a chat conversation and quickly switch from a chat to a phone call or video meeting during a conversation. Zoom Team Chat also features content storage for users who want discoverability and the ability to review their conversations or shared files. There are dozens of Zoom Team Chat-compatible applications available in the Zoom App Marketplace that provide notifications and improved workflow for other enterprise systems.
Zoom Mail and Calendar
Zoom Mail and Calendar includes both client experiences (Zoom Mail Client, Zoom Calendar Client) and service components (Zoom Mail Service, Zoom Calendar Service). Zoom Mail Client and Zoom Calendar Client can be used with third-party email and calendaring services from Microsoft or Google, or with Zoom Mail Service and Calendar Service.
Zoom Workflow Automation
Zoom Workflow Automation is a no-code workflow builder that helps users build complex workflows across Zoom Workplace and third-party applications so they can spend time on more meaningful work and collaborate more seamlessly with colleagues.
Zoom Docs
Zoom Docs is a dedicated, modular workspace for efficient, dynamic hybrid collaboration. With Zoom Docs, users get a singular workspace designed to bring their teams together to share ideas and get more done, all powered by AI. It helps tie together the company’s collection of communication modalities, with online word processing now threaded throughout the Zoom platform.
Zoom Whiteboard
Zoom Whiteboard is an interactive canvas that allows teams to collaborate and brainstorm through the use of templates, drag-and-drop shapes and objects, text, diagramming tools, and integrations with third-party services. Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom Workplace desktop and mobile apps, and web browsers. Whiteboards can be shared with internal and external participants.
Zoom Clips
Zoom Clips is a convenient solution for capturing both video and screen content. Zoom Clips enables users to effortlessly and quickly record, edit, share, store, and analyze short video ‘clips,’ as well as comment/react to other users’ clips, to keep the collaboration going. Clips are particularly valuable when demonstrating or showcasing product features or functionalities. Zoom Clips is included with Zoom Workspace paid plans.
Zoom Business Services
Zoom Contact Center
Zoom Contact Center is an omnichannel solution that helps empower and upskill agents, improve operational effectiveness, and strengthen customer relationships. Built on Zoom’s reliable and secure platform, Zoom Contact Center enriches customer engagement by delivering highly personalized and seamless customer journeys across all channels. The capabilities of Zoom Contact Center are further enhanced when integrated with Zoom Virtual Agent, the company’s intelligent AI-powered chatbot, and Zoom's Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers. Together, these solutions form an all-in-one, comprehensive contact center solution designed to elevate every aspect of the customer experience.
Zoom Revenue Accelerator
Zoom Revenue Accelerator is conversation intelligence software for Zoom Meetings and Zoom Phone, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences by reconciling call analytics with CRM data.
Zoom Events
Built on Zoom’s reliable and secure video technology, Zoom Events allows event hosts to seamlessly create and manage virtual and hybrid events of any size. Zoom Events offers features, such as event hubs, dedicated corporate event spaces, customizable registration and ticketing, attendee networking, Expo Floor, and event analytics. This comprehensive solution is designed to simplify how users manage, host, market, and report on all of their virtual and hybrid events.
Zoom Sessions
Zoom Sessions allows customers to use the signature features of Zoom Events for a single-session event, including branded registration and event pages, live polling, surveys and chat, advanced reporting, and the ability to organize upcoming and past events in one place.
Zoom Webinars
Zoom Webinars support interactive video presentations to large audiences from almost anywhere in the world and from many devices. Zoom Webinars can scale up to 1 million attendees (with the expanded single-use license) and last up to 30 hours with 1,000 interactive video panelists. With webinars, customers have control over the video viewing experience, and attendees join to listen, learn, and interact using chat, Q&A, live polling, and more. The company’s powerful third-party integrations help users maximize usage of their webinars and expand capabilities with paid registration, marketing automation, lead nurturing, and learning management.
Employee Experience
Workvivo
Workvivo is an all-in-one employee experience platform (‘EXP’) designed to simplify internal communication, drive engagement, and foster a strong company culture. Workvivo combines internal tools for communication, employee recognition, and an intranet, into a single platform. Workvivo provides a new way for customers to keep their employees informed, engaged, and connected. Workvivo consists of a monthly subscription and optional add-on features for an additional fee.
Zoom Rooms
Zoom Rooms is the company’s software-based conference room system that transforms every room – from executive offices, huddle rooms, and training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage. Designed to increase workforce collaboration across in-room and virtual participants, Zoom Rooms brings one-click-to-join meetings, wireless multi-sharing, interactive whiteboarding, intuitive room controls, scheduling, enhancements, digital signage, and other features to the Zoom Meeting experience and hybrid work experience.
Workspace Reservation
Zoom Workspace Reservation is a service that enables the management of physical spaces with tools for customers to reserve and manage their workspace utilization by connecting users to workspaces. It enhances and streamlines hotdesking and hoteling experiences and can provide recommendations for a workspace location or time to reserve. Users can reserve a work location time and duration in advance or on-demand by selecting a location on a floor plan. Administrators can learn more about the utilization of their workspaces to support the planning and optimization of their locations.
Developer Ecosystem
Zoom Developer Platform and App Marketplace
The Zoom Developer Platform enables developers, platform integrators, service providers, and customers to easily build apps and integrations that use Zoom’s video-based communications solutions across video, phone, and chat, or integrate Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery, and distribution. The company’s developer platform also allows Zoom customers to administer their accounts, including managing app requests and provisioning, as well as optimizing account usage with access to dashboards and usage metrics. With the company’s SDKs, APIs, webhooks, and extensive developer resources, Zoom, third-party developers, and partners can build and publish applications on its App Marketplace that integrate its platform with other globally in-demand applications, platforms, websites, and services. The company’s customers also have access to tools and resources to develop private applications that integrate Zoom Workplace and Zoom technology into their workflows and systems.
Zoom Apps
Zoom Apps combine users’ favorite apps with the power of video communications by allowing users to access them directly in Zoom Meetings. Users can enrich their Zoom experience with a variety of apps that cover many use cases, including whiteboarding, project management, note-taking, gaming, and more. Zoom Essential Apps, launched in January 2023, provides access to a curated list of apps at no cost for one year after app activation for Zoom Workplace Pro, Business, and Business Plus users to enhance their Zoom experience, such as through visual agendas, automated tools to keep meetings on track, and interactive activities to add energy and fun to meetings.
Technology and Infrastructure
The company’s unique technology and infrastructure enable best-in-class reliability, scalability, and performance. The company designed its open, AI-first collaboration platform to help streamline the workday through effective communication and collaboration tools. The company’s Federated AI approach leverages the best of both its proprietary AI and industry-leading models from partners like OpenAI and Anthropic. The right AI model is applied to each specific task to optimize performance and efficiency.
Customers
The company has customers of all sizes, from individuals to global Fortune 50 organizations. The company’s current customer base spans countries across the world and numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health care, manufacturing, nonprofit/not-for-profit and social impact, retail/consumer products, and software/internet.
The company sells to customers globally and has international operations primarily in Australia, China, and the U.K. The company expects to continue selling its products and services to the U.S. federal, state, and foreign governmental agency customers, which may occur through sales to other companies that re-sell its services to government customers and/or through direct sales to government entities.
Sales
The company’s sales model combines its viral demand generation and its free Zoom Meetings and Zoom Workplace basic plan with a sales approach optimized for the size of each customer opportunity. The company’s direct sales force includes its field sales representatives, as well as its inside sales team, and it is organized by customer subscription size, region, and vertical. The company’s channel team works across a broad channel ecosystem, from resellers to strategic technology and service partners, as well as independent software vendors (ISVs) and service integrators (SIs), to build a strong ecosystem that broadens its reach. The company’s online channel supports high-volume, high-velocity, self-service sales.
Marketing
The company implements targeted online and out-of-home advertising. The company’s events strategy is based on a combination of online, in-person, and hybrid approaches. Zoomtopia, its annual user conference, provides a hybrid experience for tens of thousands of in-person and virtual attendees.
Competition
The company faces competition from legacy web-based meeting services providers, including Cisco Webex and GoTo, bundled productivity suite providers with communications offerings, including Microsoft 365 (with Teams) and Google Workspace (with Meet), and UCaaS and legacy web-based meeting providers, including Avaya, RingCentral, and 8x8, as well as consumer-facing platforms that can support small- or medium-sized businesses, including Amazon, Apple, and Facebook.
Intellectual Property
The Zoom design logo, ‘Zoom,’ ‘Zoom Communications,’ and the company’s other registered or common law trademarks, service marks, or trade names are the property of it.
History
The company was founded in 2011. It was incorporated under the laws of the state of Delaware in 2011. The company was formerly known as Saasbee, Inc. and changed its name to Zoom Communications, Inc. in February 2012. Further, the company changed its name to Zoom Video Communications, Inc. in May 2012 and to Zoom Communications Inc. in November 2024.
