Chunghwa Telecom Co., Ltd. operates as a full telecommunication service provider in Taiwan.
As an integrated telecommunications service provider, the company’s principal services include mobile services, fixed-line services, information and communication technology, or ICT business, sales, and other services.
The company accomplished its strategic transformation in 2022 and started to operate under the new customer-centric structure to enhance its performance. In particular, the company’s Cons...
Chunghwa Telecom Co., Ltd. operates as a full telecommunication service provider in Taiwan.
As an integrated telecommunications service provider, the company’s principal services include mobile services, fixed-line services, information and communication technology, or ICT business, sales, and other services.
The company accomplished its strategic transformation in 2022 and started to operate under the new customer-centric structure to enhance its performance. In particular, the company’s Consumer Business Group strategically focuses on individual, home-centric, and family services to provide better customer experiences. The company’s Enterprise Business Group consolidates and streamlines its enterprise business-related services to create synergy and enhance its integrated ICT services. The company’s International Business Group focuses on serving its international customers and expanding its overseas business. The company is Taiwan’s largest service provider in fixed communications and mobile communications. As for the IPTV service, the company’s multimedia-on-demand, or MOD service, is the largest video platform in Taiwan in terms of the number of customers.
Business Strategies
The company’s strategies are to drive expansion and growth based on its core strengths; emphasize quality of service and customer satisfaction; and expand its business through alliances, acquisitions, and investments.
Principal Lines of Business
The company operates and manages three segments as strategic business units: consumer business, enterprise business, and international business, which provide mobile services, fixed-line services, ICT business, sales, and other services.
Consumer Business
The company’s consumer business strategically focuses on individual- and home-centric businesses, such as mobile, fixed broadband, Wi-Fi, IPTV (MOD), and OTT services. To create value for the company’s customers and provide better customer experiences, the company offers FTTx and ADSL services and enhances customer internet surfing experiences through its value-added services that leverage its Wi-Fi advantage, as well as IPTV (MOD) and OTT (Hami Video) offerings. The company has the largest mobile subscriber base in Taiwan with solid network performance. It is the largest internet service provider, or ISP, and also owns the largest video platform in Taiwan.
Enterprise Business
The company’s enterprise business focuses on creating synergy and enhancing its integrated ICT services. It also promotes the development of emerging businesses, which focus on IDC, cloud, cybersecurity, 5G+AIoT, big data, AI, enterprises’ digital transformation, and system integration. The company has a large customer base of high-quality enterprises, including those who do both business-to-business and business-to-consumer business. The company’s enterprise business team identifies market insights to provide a variety of enterprise business-related services to satisfy its customers. The company is the largest IDC services provider in Taiwan, with an IDC market share of more than 70%, as well as the leading cybersecurity service provider in the market.
International Business
The company’s international business focuses on serving its international customers. The company’s international customers include Taiwanese companies seeking global expansion, large Taiwanese enterprises located in foreign countries, foreign companies, and multinational enterprises. As the largest submarine cable service provider in Taiwan, together with its international submarine cable stations, overseas subsidiaries, strategic partners, and alliances, the company is well positioned to help its customers capture global market opportunities by providing its diversified product portfolio and service offerings, including communication service, leased circuits, IDC, cloud, cross-border IoT, roaming, broadband, 5G, and smart solutions.
Service and Product Offerings
As an integrated telecommunications service provider, the company’s principal services include mobile services, fixed-line services, ICT business, sales, and other services.
Mobile Services
The company is Taiwan’s largest provider of mobile services in terms of both revenues and subscribers. It drove 5G migration in a steady manner. In addition, as the company focuses on creating value for customers, it remains the largest mobile operator in Taiwan in terms of revenues and number of subscribers. The company had approximately 1.1 million mobile customers, excluding IoT SIMs.
In October 2013, the company obtained a 4G mobile broadband services spectrum of 10MHz paired spectrum in the 900MHz frequency band and 25MHz paired spectrum in the 1800MHz frequency band.
In December 2015, the company obtained an additional spectrum for 4G mobile broadband services of 30MHz paired spectrum in the 2500MHz and 2600MHz frequency bands. The license is valid until December 31, 2033. The company put these 2500MHz and 2600MHz frequency bands into use on March 24, 2016.
In November 2017, the company further obtained a spectrum for 4G mobile broadband services of 5MHz paired spectrum in the 1800MHz frequency band and 20MHz paired spectrum in the 2100MHz frequency band. The licenses are valid until December 31, 2030, and 2033, respectively.
In February 2020, the company obtained a spectrum for 5G mobile broadband services of 90MHz spectrum over 3.5GHz frequency bands and 600MHz spectrum over 28GHz frequency bands. The license is valid until December 31, 2040. The company launched 5G services on June 30, 2020.
In May 2022, the company obtained 900MHz band 2x10MHz bandwidth spectrum and equipment from Asia Pacific Telecom Co., Ltd. (merged with Far EasTone Telecommunications Co., Ltd., or Far EasTone). The license is valid until December 31, 2030.
The company offers incentives, such as mobile handset subsidies and rewards points for immediate purchase, when new customers agree to sign a service contract with the company or when existing customers renew their contracts, ranging from 12 months to 60 months.
The company’s tariffs for postpaid mobile customers primarily consist of usage fees and monthly fees. The company also offers loyalty programs, which are its membership projects to offer a number of benefits, including gift redemptions and other rewards, to encourage subscription to its 5G mobile service.
As of December 31, 2024, the company had approximately 1.4 million prepaid subscribers, representing approximately 12.0% of its total mobile customers.
Fixed-line Services
Fixed-line services are one of the company’s principal businesses. The company’s fixed-line services include fixed broadband services, fixed voice services, leased line services, video services, and satellite services.
Fixed broadband services: The company’s fixed broadband services mainly consist of broadband access, data communication services, and Wi-Fi services.
The company provides broadband access through connections based on its FTTx and ADSL technologies. The company is continuously expanding its high-speed FTTx household coverage and encouraging more migration of its FTTx subscribers to higher-speed FTTx service.
The company’s data communication service includes HiNet, its brand name as an ISP, and HiLink, a VPN service for enterprises. The company was the largest ISP in Taiwan, with a subscriber market share of 55.1% in Taiwan as of December 31, 2024. As of December 31, 2024, approximately 83.1% of the company’s broadband customers were also HiNet subscribers, using HiNet as their ISP, and 92.0% of its FTTx service customers subscribed to HiNet ISP service.
The company also provides Wi-Fi services. As of December 31, 2024, the company had a total of approximately 2.8 million residential and enterprise customers that leased its access points. The company also provides home Wi-Fi devices rental services, and the number of home Wi-Fi devices continued to increase by 36.8% year-over-year.
Fixed voice services: The company’s fixed voice services mainly consist of local telephone, domestic long-distance telephone, and ILD telephone services. The company is the leader of the local telephone service market.
As for the domestic long-distance telephone services in Taiwan, the company also provides ILD telephone services in Taiwan, primarily international direct dial services and wholesale of ILD traffic.
Leased Line Services: The company is the leading domestic leased line services provider and the leading international leased line services provider in Taiwan, primarily offering exclusive lines that allow point-to-point connection for voice and data traffic.
Video Services
By leveraging video streaming technology via set-top boxes connected to the company’s FTTx data networks, its MOD customers can enjoy TV channels, video-on-demand (VOD), OTT services, and other offerings. As of December 31, 2024, the company provided 192 channels, including 190 HD channels and two 4K channels, along with more than 48,000 hours of on-demand video streaming. In addition to its standard packages, the company also offers SVOD services for films, dramas, anime series, kids’ content, and variety shows. Since 2017, the company’s MOD platform has effectively delivered OTT services, including KKTV and Netflix. The company’s own OTT platform, Hami Video, offers Pay-Per-View, SVOD, channels, and other services to end users. As of December 31, 2024, subscriptions to its video services, including MOD (IPTV service) and Hami Video (OTT service), surpassed 3 million. The company continues to see growth in its tiered pricing channel packages and digital convergence offerings. The company has introduced optional service packages with customized subscriptions to better meet its customers’ preferences.
Satellite Services
The company entered into a contract with ST-2 Satellite Ventures Pte., Ltd. on March 12, 2010, to lease capacity on the ST-2 satellite for 15 years. As the company’s ST-2 satellite is in good operating condition, the expected lifespan is extended for another three years and three months after evaluation in 2021.
In addition, the company has two satellite communication centers with geographical redundancy to ensure uninterrupted TV broadcasts, satellite VAS, and backup systems in responding to major emergencies. The company also provides satellite services in Southeast Asia.
In March 2023, the company entered into a new agreement with Singapore Telecommunications Limited to jointly invest in a new satellite project to upgrade and replace its aging ST-2 satellite. This collaboration enables the company to provide all the services and capabilities of the current generation and significantly improve service quality and capabilities. Furthermore, in April 2025, the company entered into an agreement with Astranis Space Technologies Corp. to introduce a dedicated micro-geostationary orbit, or micro-GEO, service to Taiwan. These collaborations have enhanced the company’s network resilience and enable the company to provide comprehensive network services.
In November 2023, the company signed an exclusive distribution partner agreement for OneWeb LEO satellite services with Eutelsat Group, ushering in a new era of satellite connectivity in Taiwan. Integrating OneWeb services into the company’s solutions will enhance resiliency and complement terrestrial fixed, mobile networks, submarine cables, and microwave communication services for government and enterprise clients. In December 2023, the company obtained the frequency allocation qualification for fixed-satellite services from the Ministry of Digital Affairs, or MODA, for OneWeb services. In August and November 2024, the NCC approved the company’s operating plan and network establishment plan, respectively. In November 2024, MODA issued the OneWeb fixed-satellite frequency use certificate. The company expects to complete the audit of lawful interception and network systems in the first half of 2025, and then start the OneWeb commercial services in Taiwan.
In August 2024, the company signed an exclusive partnership contract with SES for Medium Earth Orbit (MEO) satellite services in Taiwan. The introduction of SES’s MEO services also marks an important milestone in achieving multi-orbit constellation communication services. In December 2024, the company acquired the frequency allocation qualification for fixed-satellite services for the MEO services.
ICT Business
By integrating various technologies, such as cloud computing, cybersecurity, big data analysis, IoT, generative AI, and accelerating emerging services, the company provides customized ICT total solutions to enable its enterprise customers to improve efficiency and enjoy smart life.
The company saw increasing occupancy in its highest-rated IDCs, driven by strong potential demand. In response to the growing demands for AI applications, the company continues to expand its IDC business by building AIDCs to deliver AI computing power.
The company is also a cloud service provider. The company’s CHT cloud service is a multi-cloud network convergence service. With a high-quality global network as the basis for all cloud services, it integrates its self-developed cloud service, hicloud, and other public cloud services, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
In addition, the company cooperates with its subsidiary, CHT Security Co., Ltd., to provide HiNet Advanced Networks Defense System, or ANDs, and Web Application Firewall, or WAF. ANDs can combine with the HiNet Security Fleet solution to upgrade users’ information systems security.
The company also provides Content Delivery Network, or CDN, service. This service effectively speeds up content delivery on websites with high traffic. The closer the CDN server is to the user geographically, the faster the content will be delivered. The company provides CDN service to internet content providers to ensure stable quality when programs are broadcasted. Besides, the company’s CDN is effectively integrated with IDC. With the combined solution, the company’s customers can place the server in IDC as the origin site, and CDN can distribute the site traffic to the internet with high efficiency and stable quality.
Taking advantage of the speed, low latency, and high connection capacity of 5G technology, the company also offers its enterprise customers 5G private network services.
In terms of ‘5G AIoT’ application services, the company is actively launching many vertical application products and services in the fields of smart transportation services, energy management services, video surveillance, smart healthcare, and smart buildings. The company’s 5G service can accommodate a large number of IoT devices for data transmission with excellent efficiency and stability, and provides Cellular-based Vehicle Probe, or CVP, traffic sign optimization, solar system management, and rural area telemedicine with low latency characteristics.
Leveraging the company’s expertise in big data analytics and AI technology, the company builds big data analysis platforms to assist its customers in AI model development and management. These AI models are used in cloud services and intelligent customer support, as well as across industries, such as government, manufacturing, healthcare, and finance.
Sales
The company engages in the distribution and sales of mobile handsets and wearable devices on the company’s mobile network to customers through its directly-owned stores, its online store, SENAO, and also through third-party retailers.
Interconnection
The company provides interconnection of its fixed line network and mobile network with other operators.
Sales and Distribution
As of December 31, 2024, the company had 17 operations offices for operations, 442 service centers, and 14 customer service call centers for sales and customer service. In addition, the company has simplified the transaction process on its online store to improve customers’ experience, and the company enhanced its service efficiency by increasing digital channel access of contactless transactions.
The company also had 240 SENAO exclusive service stores as of December 31, 2024. The company’s investment in SENAO continues to enhance its mobile handset distribution and sales capabilities, in which customers can subscribe to its broadband service, MOD service, and other services at SENAO retail stores.
Competition
Fixed-line Services
Leased line services: Major competitors in this field are three fixed line operators, namely Taiwan Fixed Network Co., Ltd., New Century Infocomm Tech. Co., Ltd., and Far EasTone Telecommunications Co., Ltd.
Video services: Major competitors in this field include six cable TV MSOs, 21 independent cable TV operators, as well as OTT service providers.
ICT Business
The company offers the best IDC service quality, and its major competitors include Far EasTone, Taiwan Fixed Network, and Acer Cyber Security.
The company’s major competitors in cybersecurity include Acer Cyber Security Inc. and ISSDU Inc. in terms of cybersecurity professional services, and TAIWAN-CA Inc. in terms of identification business.
The company’s major competitors in cloud services are cloud services resellers and system integration service providers, including eCloudvalley Digital Technology Co. Ltd, CKmates International Co. Ltd, CloudMile Inc., Nextlink Technology Inc., Acer E-Enabling Service Business Inc., and SYSTEX Corporation.
The company’s major competitors in AIoT application services are telcos and system integration service providers.
Regulation
Under the Personal Data Protection Act, or PDPA, every individual, or governmental, or non-governmental agencies, including the company, should be subject to certain requirements and restrictions for collecting, processing, or using personal data.
Patents
In 2024, the company applied for a total of 172 patents and obtained 170 patents.
History
Chunghwa Telecom Co., Ltd. was founded in 1996. The company was incorporated in 1996 in the Republic of China pursuant to the Article 30 of the Telecommunications Act.
